UX design and research manager for hospitality products

Amadeus Hospitality delivers products for the hospitality industry.

• Provide strategic direction, constructive critique, and quality oversight for design outcomes
• Ensure alignment with UX principles, accessibility standards, and the design system
• Influence product scope and prioritization using research insights, data, and design frameworks
• Promote early UX involvement throughout the product lifecycle
• Identify and plan resource needs in line with product roadmaps and domain priorities
• Collaborate with Product, Engineering, leadership, and customers to shape product direction and experience outcomes
• Define and align research strategy, guide methodologies, and ensure insights are actionable and credible
• Increase awareness and understanding of UX research across product teams and leadership
• Encourage continuous learning, adaptability, and development within the team
• Establish shared expectations, role clarity, and career paths for team members
• Coach, mentor, and provide constructive feedback through regular one-to-one discussions
• Support competency development in research, design, communication, strategy, and cross-functional collaboration
• Delegate thoughtfully and create opportunities for designers and researchers to own initiatives

• Bachelor’s or Master’s degree in HCI, User Experience, Interaction Design, Psychology, Cognitive Science, Human Factors, Information Design, Computer Science, Business or Management, or a related field
• Experience in UX combining design, research, and cross-functional delivery
• Experience guiding UX teams, including designers, researchers, writers, or design operations
• Experience contributing UX leadership in complex SaaS environments, including B2B, B2C, or enterprise workflows
• Experience designing for multi-platform ecosystems such as web, mobile, CRM platforms (e.g., Salesforce), or operational tools
• Experience collaborating with product, engineering, and business partners to influence strategy and roadmaps
• Advanced interaction and systems design skills, using Figma or equivalent design tools
• Solid understanding of information architecture, prototyping, usability testing, and accessibility best practices
• Clear and effective communication, facilitation, and storytelling skills
• Ability to work through ambiguity and engage senior stakeholders constructively
• Understanding of design systems and scaling user experiences across products
• Collaborative approach and ability to work across geographies and disciplines
• Clear ownership and accountability

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