Salesforce business analyst in CRM

T Hub Poland is a dynamic, forward-looking department within T-Mobile Poland, where technology matters! It is a place where the best talent comes together to develop, prototype and implement innovative solutions in international projects for the Deutsche Telekom Group.

• You optimize our Salesforce Sales Cloud platform to meet business requirements.
• You are responsible for understanding and solving business problems.
• Deep dive into user stories and monitor implementation from a business perspective.
• Collaborate with stakeholders to understand and define business problems.
• Conduct thorough analyses to identify gaps and opportunities for improvement within the Salesforce Sales Cloud platform.
• Engage with users to gather detailed requirements and develop comprehensive user stories.
• Translate business requirements into technical requirements and actionable plans.
• Monitor the implementation of Salesforce Sales Cloud solutions and ensure alignment with business goals.
• Work closely with developers, administrators and other team members to ensure successful project delivery.
• Maintain effective communication with stakeholders throughout the project lifecycle. Provide regular updates and gather feedback to ensure that solutions meet business requirements.
• Develop and maintain reports, dashboards and analyses to support business decision-making.

• At least 3 years of experience in comparable positions.
• Sound understanding of Salesforce platform capabilities, including configuration, customization and integration management.
• Proven experience in developing and managing user stories and business requirements.
• Excellent analytical and problem-solving skills.
• Effective communication and stakeholder management skills.
• Ability to work independently and as part of a team.
• Будет плюсом: Salesforce certifications (e.g. Salesforce Certified Sales Cloud Consultant) are an advantage

• Working at T Hub offers you a unique and highly rewarding experience in the IT market. As a leading company in the telecommunications industry, we offer you not only a platform to refine your technical skills, but also empower you to be a catalyst for innovation.
• You will have the opportunity to work at the forefront of modern technologies, from 5G and IoT to AI, and shape the future of connectivity.
• Employment contract.