IT Service Management Analyst

Muse Group creates popular apps for playing, recording, and composing music, along with learning tools, music catalogs, and free open-source software. Its products help millions of people, from beginners to experienced musicians, make music. Hal Leonard, part of Muse Group since 2023, publishes sheet music and music education materials and distributes instruments, gear, and software worldwide.

• Support IT Service Management processes, IT asset management and procurement, Atlassian administration, and reporting
• Support the company’s IT principles: “Cost-Effective & Cost-Cautious,” “High Tech, Low Touch,” “No Single Points of Failure,” and “User-Centric and Org-Enabler.”
• Improve efficiency and deliver a better user experience through relevant AI automation

• Mid-level candidates: 2+ years’ experience supporting ITIL processes
• Mid-level candidates: 1+ years’ Jira administration experience, including creating and customising fields, forms, and dashboards
• Mid-level candidates: 2+ years’ experience writing and presenting professional reports
• Mid-level candidates: 2+ years’ experience managing meetings, including creating recurring invitations, setting agendas, chairing calls, and writing and distributing minutes
• Associate-level candidates: 2+ years’ experience writing and presenting professional reports
• Associate-level candidates: 2+ years’ experience managing meetings, including creating recurring invitations, setting agendas, chairing calls, and writing and distributing minutes
• Work autonomously towards objectives, pay attention to detail, communicate excellently in writing and verbally, have a very good command of English, and work under pressure and to tight deadlines
• Будет плюсом: Jira Service Management, Automation in Jira, asset management, Atlassian Assets (CMDB) and its integration with Jira, purchasing and procurement (especially IT licence management), ITIL v3 or v4 Foundation certification, advanced ITIL certifications, Azure and/or AWS cost management

• Hybrid schedule: 3 days on-site and 2 days remote