business analyst

Cognyte builds investigative solutions that help customers identify, investigate, visualize, and prevent criminal, terror, and security threats. Used by law enforcement, national security, and intelligence agencies in almost 100 countries, these solutions turn diverse data into actionable intelligence.

• Partner with internal stakeholders to understand business needs and translate them into application solutions
• Analyze, document, and optimize end-to-end business processes, identifying opportunities for automation and improvement
• Conduct gap analysis between current and future-state processes and recommend best-practice solutions
• Design functional and technical solutions aligned with business objectives and enterprise architecture standards
• Prepare requirements, specifications, process flows, and solution designs for development and implementation teams
• Work with technical teams to deliver solutions according to design specifications
• Lead or support application-related projects, managing priorities, risks, dependencies, and timelines
• Configure, enhance, and maintain Salesforce and related enterprise applications
• Support lead-to-cash processes and customer lifecycle management in Salesforce
• Develop and maintain reports, dashboards, and analytics for business decision-making
• Drive user acceptance testing (UAT), validate delivered solutions, and ensure high-quality releases
• Provide application support, troubleshoot issues, and guide users to resolution
• Collaborate across departments to align business processes, systems, and organizational goals
• Contribute to initiatives that improve system stability, scalability, and user experience

• 3+ Years of experience as a Business Analyst, Business Applications Analyst, Salesforce Analyst, or in a similar role
• Hands-on experience with Salesforce administration, configuration, and process optimization
• Strong understanding of Lead-to-Cash processes and customer lifecycle management
• Experience gathering requirements, analyzing business processes, and documenting functional specifications
• Experience performing gap analysis and designing future-state business processes
• Ability to translate business requirements into practical technical solutions
• Experience working with cross-functional stakeholders in a global environment
• Project coordination and organizational skills, including managing multiple priorities
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management skills
• Experience leading or supporting UAT and quality validation
• Customer-oriented mindset and proactive approach to support and service delivery
• Fluent English, both written and verbal
• Будет плюсом: Salesforce Administrator certification or equivalent credentials, advanced Salesforce reporting and dashboards, basic SQL knowledge and database queries, experience with Jira, Monday.com, or similar enterprise applications, familiarity with enterprise system integrations and data flows, experience in a fast-paced global technology environment

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