Cash & card business analyst in financial services

As a Cash Operations Associate in the Cash & Card Operations team, you have relevant experience in back‑office/middle‑office banking operations or a comparable function within financial services, combining strong English and German communication with hands‑on knowledge of Cash SEPA payments and card systems/networks along with retail banking platforms.

• Handle complex inquiries and investigations for issues that cannot be resolved by contact center teams.
• Provide the required audit trail and documentation to support the work performed.
• Capture requirements and support the development of tools and processes to enhance the work of the Cash & Card team.
• Collaborate with Development and other operations teams to coordinate Cash & Card Ops journeys.
• Analyze current team performance and publish statistics and reports.
• Support and provide training materials for Contact Center and Ops teams, as well as create and update playbooks for the Cash & Card Ops team for new payment products.
• People management of the German team for C&C Ops.

• Knowledge and experience, ideally in a back office, middle office, operations, or a similar function within a bank/financial services organization.
• Excellent written and spoken communication skills in German and English.
• Knowledge and understanding of card systems/networks and retail banking platforms.
• Experience in payments.
• Knowledge of SEPA CT / SEPA DD / SEPA Inst / T2 / SWIFT procedures, with detailed understanding of at least one of these.
• Willingness to learn new systems and rulebooks to support C&C Ops.
• Broad product knowledge, with the ability to build understanding of new products
• Будет плюсом: Excellent communication and organizational skills; Strong analytical skills to evaluate information, identify issues, and work toward solutions; Ability to build partnerships and influence other lines of business and support groups; A relevant university degree; an accounting or finance qualification is a plus

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