Business analyst in eCommerce

WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. Senior Business Analyst with eCommerce experience required to join our Delivery team here in Portugal.

• Gather and document requirements and translate them into clear user stories and acceptance criteria that can be used and interpreted by both business and technical users. This will involve planning, running and facilitating workshops, reviewing and assessing source documentation from the customer.
• Manage, guide and support other BAs on your project or in the wider team.
• Identify and recommend options for potential solutions and assessing them for both technical and business suitability.
• Create logical and innovative solutions to complex problems.
• Present proposals to clients.
• Manage a scrum / delivery team through to go live.
• Analyse business systems in order to recommend efficiencies.
• Provide estimates for analysis and project work in conjunction with Project / Programme managers.
• Communicate and collaborate with developers, testers and a variety of end users to ensure all solutions deliver customer satisfaction.
• Provide training to users of a new system as required.
• Plan and work flexibly and support other BAs to meet deadlines.
• Keep up to date with technical and industry sector advances and be able to share your knowledge with credibility.
• Maintain great client and internal stakeholder relationships all levels of the organisation.
• Maintain consistently high levels of client satisfaction and effectively escalating business critical situations to as required.
• Manage situations and problems internally and externally.

• Experience working as a Senior Business Analyst on large ecommerce or digital experience projects.
• Experience of working supplier side and managing client stakeholders and 3rd parties.
• Able to plan, and run large workshops with senior client stakeholders and manage senior stakeholders effectively.
• Highly proactive, talented, enthusiastic, focused, eye for detail, professional. Keen to learn and to challenge for smarter ways of doing things; a team player proud of their work who wants to share it.
• You like working in a fast-paced environment and are ready to inspire outstanding online shopper experiences for consumers and brands, no matter what product, service, sector, device or channel!
• You will be happy working at client locations when needed.
• Experience of Agile software delivery.
• Business Process mapping and engineering experience.
• Retail / brand experience.
• Production of high quality user stories and acceptance criteria.
• Analysis and design of systems (package integration and bespoke development).
• Ability to work on your own initiative to an agreed action plan.
• Strong communication skills - as this role requires a high level of communication, interpersonal, influencing and presentation skills.
• Strong problem solving, time management and organisational skills.
• Strong commercial awareness and business acumen.
• Energetic, enthusiastic with strong attention to detail.
• You will collaborate with our UK project team, so we’ll need you to be available until 18:00 PL
• Будет плюсом: Scrum Master qualification; Certified Scrum Product Owner; Experience working with multiple different ecommerce / experience platforms

• Please note we offer a hybrid working mode and this role is on a contractual basis.
• Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills.
• We’ll empower you to make a difference, allow you to be yourself, and respect who you are.
• Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.
• We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
• We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
• And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.