VIP Account Manager - English Speaker

We are SkillOnNet, leading the igaming entertainment by providing our customers with the most entertaining and trustworthy experience possible, while also reinventing the gambling industry. We are home to more than 30 well-known brands, including PlayOJO, DruckGluck, BacanaPlay, Genting, and many more. We are committed to long-term development and sustainability, and we are trying to revolutionise our industry for the benefit of our players, ourselves, and the entertainment industry as a whole.

We are looking for an English speaking VIP Account Manager to create long-term, trusting relationships with our customers. The account manager’s role is to provide fast and accurate service to our most loyal customers and to oversee a portfolio of assigned customers for retention purposes. If you are familiar with account management software (CRM), have a flair for client communication and understand consumer behaviour, we’d like to meet you.

• Fluent in English
• Strong phone contact handling skills and active listening
• Willingness to work within an international team
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Computer literacy
• Ability to perform under pressure
• Accountability and conscientiousness
• Proven customer service experience handling VIP Clients would be considered an advantage
• Familiarity with CRM systems and practices will be considered as an advantage

What Life at SkillOnNet is like!

SkillOnNet is a firm believer in putting people first and our “family oriented” multinational culture is what drives us. We care and focus on our staff and ensure that you are provided with the most relevant and valuable tools, privileges and amenities.