Sales Support Specialist

As a Sales Support Specialist, you will manage the process from receiving a customer purchase order through booking, coordination, and release for delivery. You will work closely with partners and teams across Sales, Finance, Purchasing, Operations, Warehouse, and Logistics to ensure orders are accurate, completed on time, and meet agreed SLAs.

This role goes beyond order processing. You will take ownership of order-related issues, coordinate across teams to resolve them, and help improve the quality and efficiency of how we work. As a senior member of the team, you will also support colleagues and explore how automation and AI can improve our processes and service to partners and customers.

• Own the order and booking process from purchase order receipt through validation, booking, and warehouse release, ensuring accuracy and completion within agreed SLAs.
• Review purchase orders, commercial terms, delivery requirements, and documentation, identifying and resolving missing information, changes, risks, and exceptions.
• Coordinate with partners, Sales, Finance, Purchasing, Operations, Warehouse, and Logistics to ensure orders move smoothly through execution and delivery.
• Take ownership of complex or time-sensitive orders and issues, keeping stakeholders informed and coordinating the right teams through to resolution.
• Use operational data to identify recurring issues, delays, and process gaps, and help improve and standardise how the team works across regions.
• Support the development of the team through knowledge sharing and process expertise, while identifying opportunities to use automation and AI to improve quality, accuracy, and efficiency.

• 5+ years of relevant experience in sales support, order management, commercial operations, customer service, logistics, or a similar operational environment.
• Experience managing purchase orders and sales orders, including order changes, discrepancies, exceptions, and coordination across multiple teams.
• Experience working with ERP and CRM systems; Salesforce experience is an advantage.
• Strong operational and problem-solving skills, with experience managing multiple priorities, following issues through to resolution, and working within agreed SLAs.
• Experience with process improvement, automation, or operational excellence, with an interest in using AI and digital tools to improve ways of working.
• Experience working in a global or international environment, coordinating with stakeholders across different functions, regions, and time zones.

This role can be based remotely in Germany or the UK, with occasional travel to an AutoStore office.

Application deadline: October 31st. Please note that we review applications continuously—if this opportunity excites you, we encourage you to apply as early as possible! All inquiries are treated confidentially.

AutoStore does not accept agency resumes or assistance for this role. Please do not forward resumes to our job's alias or AutoStore employees. AutoStore is not responsible for any fees related to unsolicited resumes. This policy should be respected.