Reservations & Sales Agent ( Arabic or Russian Speaker Required)

Deluxe Holiday Homes is hiring an additional Reservations & Sales Agent for its Dubai office. You will convert inquiries into confirmed reservations, grow stay extensions and repeat business, and deliver a seamless guest experience from first contact to check-out. Fluency in Arabic or Russian is essential, as you will serve guests and partners from these key markets.

Sales and Revenue Generation

• Make outbound calls to in-house and past guests to offer stay extensions, renewals and promotions, contacting guests proactively ahead of check-out.
• Generate direct bookings through local portals, OTAs and other available channels.
• Apply approved discounts and promotions on OTA channels, mainly Airbnb, and other relevant platforms.
• Understand pricing structures and identify upselling and additional booking opportunities.
• Work with the Revenue Manager and Business Development Manager (BDM) on rates and pricing to secure reservations and extensions.
• Build and maintain long-term relationships with travel agencies and business partners.

Inquiry Handling & Guest Advisory

• Respond promptly to booking inquiries via phone, SMS, WhatsApp, email and other channels.
• Identify each client's needs and recommend the most suitable properties and booking options.
• Maintain in-depth knowledge of property features, facilities, locations and surrounding communities.
• Clearly explain property rules, regulations and booking conditions before confirmation.
• Arrange in-person property viewings through the designated viewing agent, and follow up to convert interested clients into confirmed bookings.
• Deliver excellent service to prospective, arriving and returning guests.

Reservations, Contracts & Payments

• Manage vacation rental bookings based on availability and guest preferences.
• Prepare reservation quotations, and ensure rental agreements are issued for all stays over one month, particularly extensions.
• Process payments and issue booking confirmations with the Accounts Department, ensuring payment is received before confirmation.
• Follow up proactively to collect outstanding payments and instalments before their due dates.
• Record confirmed bookings and guest details accurately in the company database and Property Management System (PMS).

Pre-Arrival & Guest Coordination

• Collect required guest documents and information before arrival.
• Send pre-arrival registration links to enable building access.
• Coordinate with internal departments to resolve guest inquiries and operational issues.
• Handle escalations and prepare reports as requested by management.
• Perform other duties as assigned by management.

Sales Targets & KPIs

• Achieve monthly and annual sales targets.
• Meet individual targets for booking revenue, reservation conversion and overall sales performance.
• Consistently meet assigned KPIs, including response time, follow-up activity, lead conversion and booking closure rates.
• Maximize revenue through stay extensions, repeat bookings, upselling and direct reservations.

Fluent spoken and written English, plus fluency in Arabic or Russian.

• 2+ years' experience in hospitality sales, reservations, vacation rentals or real estate leasing, ideally in the UAE.
• Proven track record of meeting sales targets and converting leads.
• Strong phone, WhatsApp and email communication skills with a customer-first attitude.
• Working knowledge of OTA platforms, particularly Airbnb and Booking.com.
• Experience with a Property Management System (PMS) and CRM tools, with disciplined record-keeping.
• Knowledge of Dubai communities, short-term rental regulations and tenancy processes.
• Existing network of travel agencies or corporate clients.
• Proficiency in MS Office or Google Workspace.

Key Competencies

Results-driven, highly organised, persuasive, responsive under pressure, and able to work flexible hours, including weekends, to match guest demand.