Key customer success manager in social discovery

Social Discovery Group (SDG) is a group of social discovery companies. SDG solves the problems of loneliness, isolation, and disconnection - transforming virtual intimacy into the new normal. SDG’s products redefine the way people interact and connect with one another. Our portfolio includes social entertainment platforms designed to connect people online across different cultures and regions of the world. We bring together a team of like-minded people and IT professionals who specialize in creating and developing globally impactful social discovery products. Our international team of digital nomads works remotely from all over the world.

• Closely tracking and analyzing the User Experience of our Key Clients
• Identifying any risks of client loss and suggesting retention methods
• Showing initiative in enhancing the Customer Journey on our products
• Actively participating in the development of systems and programs aimed at increasing the Key Clients' activity on our products
• Effectively cooperating with other company departments to achieve goals (content group, IT, analytics department, customer support, and many more)
• Maintaining clear and informative records about Key Client experience using our services

• Fluent English
• Experience in an international environment, ideally working with clients
• Ability to handle time-sensitive situations and adapt quickly when circumstances change
• Strong attention to detail and the ability to process large amounts of information quickly
• Ability to come up with sound ideas and professional solutions to complex cases
• Confidence in presenting a professional opinion and persuading others of its merit
• Strong computer skills (Internet, G-Suite, MS Office)
• Insight into people and the ability to understand what they really need
• Stress resistance, a proactive attitude and a can-do mindset
• Будет плюсом: Chinese or Spanish is a plus

• REMOTE OPPORTUNITY to work full-time
• The initial pay level or pay range for this role will be shared with candidates during the recruitment process and before the commencement of employment
• Vacation 28 calendar days per year
• 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave
• Bonuses up to $5000 for recommending successful applicants for positions in the company
• 50% payment for professional training, international conferences, and meetings
• Corporate discount for English lessons
• Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children)
• Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years
• Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc.