- 5+ years of experience in Customer Success, Technical Account Management, Sales Engineering, or a similar customer-facing role.
- Experience managing enterprise customers in software, SaaS, cybersecurity, data management, or related technology environments.
- Ability to build relationships with both business and technical stakeholders, including executive-level contacts.
- Strong communication and presentation skills, with the ability to translate technical capabilities into business value.
- Experience developing customer success plans and driving adoption, retention, and customer satisfaction.
- Excellent organizational and project management skills, with the ability to manage multiple priorities.
- Experience managing customer escalations and coordinating cross-functional teams.
- Fluent in English.
- Experience supporting digital transformation or migration initiatives, including transitions from on-premises to SaaS solutions.
- Customer Success experience within a B2B software organization.
- Familiarity with customer success platforms such as Gainsight or Totango and CRM tools such as Salesforce.
- Experience using AI tools to improve productivity and customer engagement.
At Quest, your work makes an impact. You’ll help organizations get AI-ready while building your career with a truly global team of high-performing, passionate innovators.
Join us today: Careers | Quest
Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:
Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Quest are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental, or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Quest will not tolerate discrimination or harassment based on any of these characteristics. Quest encourages applicants of all ages.
Come join us. For more information, visit us on the web at Quest Careers. Innovate. Collaborate. Grow.
Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending in @quest.com.
