6 окт

Customer Success Manager (Life Sciences & Healthcare)

ориентир по рынку
вакансия зп не указана
в среднем 270 688 ₽
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описание

We are looking for a Customer Success Manager to join our team in Belgrade.

задачи

Задач нет

требования

  • 5 years of working experience in customer facing role (preferably Customer Success)
  • Proficiency in English.
  • Bachelor's degree and/ or equivalent professional experience.
  • It would be great if you also have...

  • Proficiency in Salesforce
  • Experience working independently with customers across different regions and time zones.
  • What would you be doing in the role?

  • Relationship Building: Establishing and maintaining strong, long-term relationships with key customer stakeholders.
  • Customer Retention: Proactively engaging with customers to ensure their ongoing satisfaction, loyalty, and trust.
  • Customer Insights: Gathering and analyzing customer feedback to inform customer success plans, improve product and service delivery.
  • Risk Management: Identifying potential risks to customer success and implementing strategies to mitigate them.
  • Cross-Functional Collaboration: Working closely with internal teams to align efforts and deliver a cohesive customer experience.
  • Growth Support: Assisting in the expansion of the customer’s use of products and services, thereby driving growth within the assigned territory.
  • условия

    The Customer Success team is globally distributed across the US, Canada, the UK, and Europe, supporting a portfolio of strategic global accounts. Each CSM manages a global book of business and works closely with customers to ensure long-term success, retention, and growth.

  • Holidays: 25 days paid leave per annum
  • Private Health Insurance
  • Paid Lunch
  • Yearly Bonus
  • Yearly Merit Plan
  • My Learning Platform
  • Fit Pass
  • Life Insurance
  • Accident Insurance
  • Company bicycles available free of charge
  • Hours of Work

    This is a permanent, full-time position. The standard working schedule would be 9:00 AM to 5:00 PM CET.

    This role for the time being will be remote.

    Please note that only shortlisted candidates will be contacted.

    At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

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