customer success manager in crypto payments

CryptoProcessing by Coinspaid provides stablecoin payment services that help businesses accept digital assets and convert them to fiat. CoinsPaid also offers ready-to-use crypto payment solutions for businesses.

• Own strategic client relationships and serve as the trusted advisor and primary relationship owner for merchants in the portfolio
• Align executive stakeholders around shared goals and long-term account plans
• Identify opportunities to grow product adoption, processing volumes, and revenue, and turn them into measurable account plans, executive roadmaps, and quarterly business reviews
• Analyze account performance and merchant trends to identify growth opportunities, improve outcomes, and anticipate risks
• Coordinate internal partners to address client needs, influence priorities, remove blockers, and track issues through resolution
• Share client feedback and market insights internally to inform product development, positioning, and feature priorities
• Advise clients on crypto payment industry developments, solutions, and best practices

• At least 5 years of experience in Customer Success or Strategic/Key Account Management with B2B clients
• Experience owning major or enterprise client relationships, including direct engagement with C-level stakeholders
• A track record of meeting growth targets and developing account plans that increase adoption, volumes, revenue, and retention
• Confidence discussing business goals and technical topics with clients
• Ability to analyze client and performance data independently and turn findings into practical growth plans
• Strong judgment and resilience in fast-changing, regulated environments, with the ability to anticipate risks and guide clients through change
• Fluency in Russian and English
• Willingness to travel several times a year for industry events and client visits, depending on business needs
• Будет плюсом: Experience in crypto, fintech, payments, or other complex or fast-paced industries; a working business understanding of APIs

• Benefit Bar: up to €230/month for sports, mental health, coworking, home office, or medical-related expenses
• Optional offices and relocation support
• Flexible, async-friendly environment
• Budget for courses, certifications, and professional development
• Language learning support and cross-team learning and knowledge sharing
• Medical insurance or reimbursement depending on location
• Access to mental health support
• Financial support for important life events
• Merch shop with rewards system
• Team offsites and company events