Customer Success Manager (German speaking)

As a Customer Success Manager at PVcase, you will be responsible for nurturing customers from onboarding through renewal. This role reports to the Head of Customer Success Management (EMEA). We are seeking a candidate with experience managing customers in a B2B environment, with a proven track record of renewing contracts, identifying expansion opportunities, and building strong, impactful customer relationships.

Our Customer Success Management team oversees all post-sales activities with our customers—renewable energy developers—including new customer handoff from sales, quarterly business reviews, expansion opportunities, and renewal of annual contracts.

• Own a book of High & Medium touch customers based in Europe, driving engagement throughout all stages of the customer journey.
• Drive healthy adoption, net retention, and churn targets.
• Conduct QBRs and EBRs with customers to understand their business and strategic goals, and demonstrate product ROI.
• Engage with executive sponsors and decision-makers within customer organizations as needed.
• Own the value proposition for the PVcase multi-product suite, understanding how it can be applied to address specific customer needs across the globe.
• Collaborate with cross-functional PVcase teams including Sales, Product, and Marketing, to drive a seamless customer journey.
• Act as a customer liaison within the organization, advocating to senior leadership as needed.
• Contribute to process development and organizational growth projects.

• Minimum two years Customer Success experience.
• Fluent in English and German, with additional languages a plus.
• Renewable Energy industry experience (or experience in a related field) not required, but a strong plus.
• Demonstrated experience developing and fostering relationships at all levels within customer organizations.
• Strong communication skills to effectively collaborate with internal and external teams.
• Accurate forecasting skills and a good understanding of the customer base.
• Conflict-resolution skills to drive closure to customer concerns and open issues; maintain a strong ability to prioritize work against customer goals.
• Understanding of customer metrics and the ability to analyze data to drive insights.
• Proficient in using customer relationship management (CRM) software and other relevant tools. Experience with Salesforce and/or Gainsight is a plus.
• Outstanding written and verbal communication skills required.
• Remote work environment, with an expectation to respond to and meet with customers during standard working hours, and occasionally visit customers in-person.
• Startup / Scale-up experience preferred. Comfort in fast-evolving environments and a desire to contribute to continuous improvement of our team.

PVcase is moving solar forward with an alternative to the traditional labor-intensive, time-consuming, error-prone solar project development process. With our sophisticated site selection, PV design, and yield estimation software, you can achieve maximum results in a fraction of the time — to succeed faster, build better, and accelerate the global transition to clean energy. PVcase ends clunky processes and corrupted data to clear the path to a net-zero economy.

Whether you use a single product or plug into the entire platform, our end-to-end site selection, design, and yield assessment software makes you faster, precise, and highly productive at every stage of project development. PVcase is a leading choice for solar energy professionals — our platform serves over 1,800 customers in 75+ countries, powering the development of more than 4 TW of projects a year.

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Immigration-related employment support, such as visa sponsorship or transfer, is not available for this position.