customer success manager for data center solutions

Supermicro provides server, storage, and networking solutions for data center, cloud computing, enterprise IT, big data, hyperscale, HPC, and IoT/embedded customers worldwide.

• Set goals for specific accounts, primarily OEM/ODM major accounts
• Manage customer escalations and return-material authorizations (RMAs)
• Coordinate multiple sites and functions to exceed customer expectations
• Own results for pre-sales, post-sales, and customer satisfaction; deliver growth and maintain an opportunity pipeline
• Manage relationships with customers at executive and decision-making levels
• Own projects and initiatives, and drive site focus on efficiency programs
• Manage on-site customer and offline data center relationships and information flow, developing growth through next-generation solutions
• Deliver customer satisfaction and customer KPI scores across all sites
• Improve communication by leading and documenting meeting minutes, actions, owners, and due dates
• Improve processes and drive best practices across multiple sites
• Ensure client programs meet contractual requirements and key KPIs
• Track business risks and report them to the business accordingly
• Work closely with the Sales Account Manager to create and deliver quarterly business reviews and establish regular reporting
• Schedule and lead recurring customer touchpoints with Sales and other internal teams

• Bachelor’s degree or equivalent experience
• At least 10 years of sales, account, or customer success management experience
• Experience working within large IT or data center services for a customer or organization
• Expert operational, technical, people and/or process skills, and customer relationship skills
• Understanding of the function’s strategic impact across sites
• Native-level Spanish and fluent English
• Будет плюсом: MBA, knowledge of AI solutions or GPUs

• Условий в вакансии нет