Customer Success Manager - BEAMON AI (DACH)

Customer Success Manager - BEAMON AI (DACH)

As our Customer Success Manager - BEAMON AI (DACH) you will operate at the intersection of law, technology, and customer enablement, with a strong focus on making complex AI-driven functionality understandable, usable, and valuable for self-serve customers.

Your role is pivotal in driving business growth, ensuring customer satisfaction, and identifying opportunities for expansion. The ideal candidate is a forward-thinking, sharp, and motivated professional with a passion for technology adoption. Your responsibilities will include providing data-driven strategic insights, maintaining high operational standards, and collaboratively solving complex business problems.

This is a hands-on AI adoption role that has a strong technical component. Therefore we are looking for someone who is comfortable navigating uncertainty: you will think about adoption strategy, and ROI metrics, but also roll up your sleeves to help our customers accelerate their legal work through the power of AI. We are currently only considering candidates with near-Native proficiency in German.

Travel may be required.

- Work proactively with our customers to ensure they are successfully leveraging our products and creating business value with BEAMON AI.

- Use analytics and feedback to maintain stakeholder engagement and customer satisfaction nurturing accounts for renewals and expansion.

- Ensure customer retention and customer satisfaction through increased product adoption and increased usage.

- Monitor product usage patterns to proactively identify users who are stuck or at risk of churning

- Be hands-on in solving technical issues for your customers

- Build relationships with assigned customers and strategically identify opportunity for growth and expansion.

- Be the customer advocate while capturing customer feedback and collaborating with the Product team to improve our product.

- Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.

- Travel to meet our customers or to join or speak at international events and conferences.

• Native German speaker
• Highly fluent English speaker
• B.Sc./M.Sc./MBA degree in business, law, computer science or a related field.
• Experience/touchpoints in the legal or legal tech industry.
• Ability to stay calm, patient, and empathetic when assisting customers.
• You have strong communication skills to explain technical issues and resolutions to both engineering and non‑technical stakeholders.
• You are effective at working cross‑functionally in a high‑trust environment.
• Comfortable working in a fast-paced, dynamic startup environment.
• You leverage AI in your daily work.
• Experienced in customer support, success, or enablement in legal tech
• Experience with rolling out AI software and stewarding AI adoption.
• Proficiency with adoption and product analytics tools such as Userpilot or Pendo.
• Background in conducting webinars or training sessions
• Start-up and remote work experience

Our mission is to enable legal professionals to do their jobs better. We do this by combining the power of AI with the precision and control of workflows with BEAMON AI and BRYTER Workflows.

BEAMON AI supports legal professionals in their work: from drafting, summarising and research, to contract revie. BRYTER Workflows uses rule-based and AI workflows to orchestrate legal processes and document automation.

In short, we’ve built a platform that enables lawyers to get more done every day, without working longer hours.

Global brands like McDonald’s and ING Bank, and law firms like Ashurst and Linklaters, use BRYTER every day to improve efficiencies and scale their services.

BRYTER is a remote-first company with offices in New York, London and Frankfurt.

CURIOUS? PLEASE APPLY

Multiple studies have found that women/non-binary people on average seek to match a high percentage of a role's requirements before applying. We encourage everyone to apply, even if they feel they might not fulfill all listed requirements fully. We'd like you to give us a chance to evaluate your skills and experience. We're curious to hear from you and learn what you believe you'd bring to the role and the team. For people living with disabilities, chronic illnesses, or neurodiversity, adjustments, and support can make a decisive difference in the interviewing process. Please let us know if you need any accommodations (specific tools, more time, additional breaks, etc.) and feel comfortable disclosing this, and we'll do our best to meet them.