Proven success in customer success, account management, or a related field, demonstrating a track record of successful customer engagement.Showcased effectiveness in strategic account management.Adept analytical and problem-solving skills.Effective communication and presentation abilities.Experience advocating for customers at an executive level within the organization.Demonstrated ability to collaborate effectively with various departments for overall business success.Demonstrated success in driving customer growth through expansion initiatives.Working experience with SaaS products and the background check industry (preferred).Certifications in customer success or customer support (preferred).College or university degree or equivalent work experience.Candidates must be currently located in and legally authorized to work in Canada. This role may require occasional travel to meet with clients.If you meet most, but not all, of the qualifications listed above, we still encourage you to apply. We recognize that strong candidates come from a wide range of backgrounds and experiences, and we value the diversity of perspective that brings.
Our Culture
Certn is a remote-first company with a high-performance edge. We value hustle, hunger, and helping each other win - but we also have a strict no-jerk policy. Ambition here is about lifting people up, not stepping on toes.
We think like owners and execute with urgency.We're customer-obsessed and always learning.We give real feedback and hold each other to high standards.We're committed to building a workplace that's diverse, inclusive, and empowering for all. If you need accommodations to support any special needs at any stage of the recruitment process, just let us know - we've got you.
One Last Thing…
Just so you know, the selected candidate will be required to complete a background check. This means you will get to see first hand what we do, and trust us, we do it REALLY well!
How We Hire
We use AI tools to support our recruitment process, including helping us organize applications and identify early matches based on role criteria. That said, every rejection decision is made by a human. We encourage candidates to apply authentically and avoid relying solely on AI-generated responses, especially during interviews.
This posting is for a current, open position within Certn.
This opportunity is offered through HighlightTA, the on-demand talent team supporting Certn’s growth.
Connect with us and learn more:
Certn on LinkedIn
HighlightTA on LinkedIn
