Customer Success Manager

Hi 👋 We’re Legl.

Legl is building the operating system for modern legal services.

We help law firms and regulated businesses replace manual, fragmented workflows with intelligent software from client onboarding and compliance to payments, risk, and reporting.

Legal work is high-stake - it’s regulated, complex, and deeply impactful - and our mission is to help regulated firms grow faster, run their businesses more profitably, manage risk intelligently, and deliver great client experiences

We’re backed by leading European VCs, scaling quickly, partnered with over 600 law firms including 50 of the UK’s top 200, launched in the UK and Australia - and entering our next phase of growth.

We Work Best When

- AI is the central-operating model: not a tool or a future plan - but the way we run.

- Decisions live with people: you're trusted to make calls and own them.

- Think deeply, execute quickly: speed and rigour, not speed or rigour.

As a Senior Customer Success Manager at Legl, you'll own a portfolio of law firms from the moment they sign and be accountable for getting them live, adopting Legl across the firm, and growing with us. Customer Success at Legl is a commercial function - built on a usage based revenue model, delivering a world-class launch experience, deep customer adoption and advocacy is a key revenue driver.

This Role Is Not a Great Fit If You…