Customer Success Engineer

We’re redefining performance engineering with AI - join us!

Akamas is a software platform that reshapes IT performance optimization through AI, automation, and the domain expertise we’ve developed by working with some of the most demanding enterprise customers across the world, achieving unprecedented levels of performance, efficiency, and cost savings.

We are looking for a Customer Success Engineer to work closely with our enterprise customers and help them unlock the full value of Akamas solutions.

This role is ideal for an experienced Customer Success or Solutions Engineer looking for a new technical challenge, or a DevOps, SRE, or Cloud Engineer interested in moving towards a more customer-facing role with a stronger focus on business impact.

• Guide customers through onboarding and platform adoption, ensuring a smooth start and long-term success.
• Deliver workshops, product training, and enablement sessions to help customers understand and use Akamas effectively.
• Help customers identify the right use cases, define objectives, and adopt best practices to maximize the value of our platform.
• Monitor customer progress, measure outcomes, and communicate results through regular business reviews.
• Coordinate support requests and technical escalations, working with internal teams to ensure customer issues are addressed effectively.
• Lead customer adoption initiatives and projects, ensuring progress towards agreed goals.
• Build strong relationships with customer engineering and development teams, acting as a trusted partner and advisor.
• Gather customer feedback and collaborate with the Product and Engineering teams to improve Akamas.
• Share best practices, customer success stories, and lessons learned internally and at industry events and conferences.

• 4+ years of experience in either technical customer-facing roles (e.g. Customer Success Engineer, Solution Engineer, Technical Account Manager) or hands-on engineering roles (e.g. DevOps, SRE, Performance, Cloud or Systems Engineer).
• A good understanding of IT architectures and cloud-native environments, including Kubernetes.
• Basic scripting and automation skills (e.g. Bash, Python), with the ability to understand technical challenges and work with engineering teams to address them.
• Strong communication and presentation skills, with the ability to engage with both technical and business stakeholders.
• A customer-oriented mindset, with an interest in building relationships, understanding customer needs, and helping them achieve their goals.
• Fluent in English, as you will work closely with international customers and engage with stakeholders across different countries.
• Familiarity with observability and monitoring tools (e.g., Dynatrace, Datadog, Grafana, Prometheus).
• Exposure to application stacks (Java, Node.js, Go, etc.) or performance tuning concepts.
• Experience with major cloud providers (AWS, GCP, Azure).
• Previous involvement in tech communities, customer enablement, or open-source projects.

Akamas is an equal opportunity employer. We are committed to ensuring fair and non-discriminatory treatment across all stages of the recruitment process and throughout the entire employment lifecycle, in accordance with applicable law.