customer success analyst в финансовых сервисах

NCR Atleos expands financial access. Its employees optimize branches, improve operational efficiency, and maximize self-service availability for financial institutions and retailers worldwide.

• Collaborate with Sales and customers to analyze reports and identify service delivery gaps
• Oversee installations and product delivery to ensure customer satisfaction
• Document deviations from contracts or policies
• Serve as the primary escalation point, using broad service knowledge
• Build and maintain strong customer relationships
• Address inquiries and provide timely support for complaints and escalations
• Coordinate with delivery teams to meet customer requirements
• Gather data, manage internal communications, and support incident resolution
• Resolve less complex service issues using independent judgment
• Provide sales support throughout the sales process and contract lifecycle
• Lead scheduled operational calls and ensure timely resolution of customer issues
• Drive processes aligned with cross-functional goals
• Maintain product knowledge and remove roadblocks to meet customer objectives
• Anticipate customer needs using proactive tools
• Manage escalations and diagnose broader customer impacts
• Lead internal and customer meetings, tracking issues and status updates
• Maintain relationships with operations teams, logistics, billing, customer care, and vendors
• Address operational concerns across products, billing, connectivity, and security
• Identify opportunities for continuous improvement
• Apply critical thinking to resolve issues and root causes
• Focus on global solutions for recurring problems
• Escalate new business opportunities to account management

• Technical or vocational certification, a bachelor’s degree, or 1–3 years of related experience
• Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Teams
• Strong time management and multitasking skills in a fast-paced environment
• Ability to resolve issues urgently
• Flexibility to work non-standard hours
• Effective customer-facing communication and teamwork skills
• Broad knowledge of service delivery principles, including ITIL and LEAN
• Будет плюсом: familiarity with Smartsheet, ServiceNow, Workday, and SharePoint; experience in SaaS, Digital Banking, ATM/ITM, or Financial Services

• Private health insurance
• Employee referral bonus program
• Wellbeing resources
• Baby bonus
• Life, accident, and disability insurance
• Opportunities for internal career growth and advancement
• Employee discounts at NCR Atleos partners
• Employment offers are conditional on passing applicable job screening criteria