Contact Center Officer

Contact Center Officer, Hungary

📍 Location: Remote, work from anywhere!

⏳ Work Type: Part-time (20 hours per week)

Do you want to use your communication skills to support a global community committed to defending life, family, and freedom?

CitizenGO is seeking a Contact Center Officer for Hungary to manage correspondence with our Hungarian-speaking supporters. In this remote, part-time role of 20 hours per week, you will answer questions, assist with donation and subscription requests, and help members stay connected to our mission.

Every exchange is an opportunity to build trust. Through clear, thoughtful responses and careful follow-up, you will help supporters receive the assistance they need and ensure their ideas, feedback, and concerns reach the people who can act on them.

As a Contact Center Officer, you will report to the Contact Center Manager and work closely with our Operations and Campaigns teams. Your main responsibility will be managing Hungarian-language member correspondence in a friendly, transparent, and efficient manner, ensuring that subscription, donation, and campaign queries are tracked and resolved each week.

You will help connect supporters with the wider CitizenGO team by sharing recurring concerns, reporting technical issues, and identifying campaign opportunities raised by members. Your insights will help us improve our communications and understand the community we serve.

You will also translate and adapt materials into Hungarian, update Help Center pages, and improve the templates and resources that support our daily work. AI will be part of that work, from refining draft responses to testing workflows and helping improve chatbot answers, with careful attention to accuracy and a personal tone.

Although Hungarian-language correspondence will be your primary focus, you will also cover other language inboxes as needed, using AI-assisted translation and drafting tools. This may include providing coverage when another team member is out of office. This role calls for sound judgment, attention to detail, and a proactive approach to improving the supporter experience.

• You will monitor and respond to all Hungarian-language member correspondence in a friendly, transparent, and efficient way, ensuring subscription, donation, and campaign queries are tracked and resolved every week.
• You will answer member emails in less than 8 hours, ensuring clarity, accuracy, and alignment with CitizenGO’s mission in every response.
• You will manage requests to change or close donations, unsubscribe from communications, and volunteer, following applicable privacy and communication requirements.
• You will identify opportunities for strong campaigns raised by members and share them with the campaigns team.
• You will contribute to the correspondence report with an overview of each week’s Hungarian-language correspondence.
• You will use and refine AI-assisted draft responses, ensuring replies are accurate, personalized, and aligned with CitizenGO’s voice.
• You will collaborate in the training and improvement of chatbots, providing feedback on recurring supporter questions and gaps in AI answers.
• You will report technical issues, campaign feedback, member suggestions, and communication trends to managers and the wider CitizenGO team.
• You will translate and adapt campaign materials, key documents, and website content into Hungarian, ensuring accuracy, clarity, and appropriate local wording.
• You will update and localize Help Center pages so supporters can easily understand and use the information provided.
• You will identify areas for operational improvement and propose actionable solutions for Contact Center workflows.
• You will regularly review and refine communication processes, templates, and internal resources, including handbooks, FAQs, and workflow documentation.
• You will participate in testing and introducing new tools, workflows, and automations that improve efficiency and the supporter experience.
• You will build and improve workflows with AI and manage AI agents effectively to increase output and quality.
• You will work closely with the Operations and Campaigns teams, align supporter communications with campaign goals, and actively contribute to team meetings and ongoing improvements.
• You will cover other language inboxes when needed, using AI-assisted translation and drafting tools to provide accurate, clear, and timely responses.

• You are a native Hungarian speaker and available to work part-time, 20 hours per week.
• You have at least a B2-level proficiency in English. The Duolingo English Test is required for non-native English speakers, with a minimum score of 100. Spanish and other languages are a plus.
• You have strong computer skills and can learn new software tools quickly. Experience with Gmail and Google Docs is a plus.
• You are comfortable using Artificial Intelligence in your day-to-day work and continuously look for opportunities to build, test, and document more effective AI-powered workflows.
• You have strong attention to detail, particularly when translating materials, reviewing documents, and checking AI-assisted responses.
• You are service-oriented and can communicate with empathy, clarity, and professionalism.
• You are passionate about CitizenGO’s mission and committed to defending life, family, and freedom.
• You demonstrate professionalism, self-motivation, efficiency, and the ability to deliver accurate work on short timelines.
• You have a proactive attitude and a solutions-oriented mindset, identifying problems and proposing practical improvements.
• You are comfortable working in a highly collaborative team culture within a clear hierarchical structure.
• You can adjust quickly to changing conditions, priorities, processes, and workflows in a fast-paced environment.

At CitizenGO, you will be part of a dynamic, mission-driven team committed to creating real change. Here are the top 10 reasons why working with us is a unique and rewarding experience:

• Make an Impact: Your work will directly contribute to defending life, family, and freedom on a global scale.
• We’re Winning: You will join a successful team! Our campaigning works, and we’re changing politics and policies across the world. Check out some of our recent victories here.
• Bold Tactics: From petitions to street rallies, we employ bold, effective strategies to win.
• Independent Strategy: Our actions are driven by our members, not large funders, ensuring we prioritize what’s best for the world.
• Fearless in the Face of Opposition: We thrive in challenging environments, fearlessly facing off against powerful adversaries without backing down.
• Inspiring Teammates: You will work alongside helpful, kind, motivated, and talented individuals who share your values.
• Remote Flexibility: You will enjoy the freedom to work from anywhere, eliminating commutes and allowing you the flexibility to travel and live on your terms.
• Flexible Hours: You will benefit from adaptable work hours, ensuring you can be there for others and manage your day as you see fit.
• Connected Community: Though fully remote, our team fosters a strong sense of camaraderie.
• Results-Focused Culture: We prioritize efficiency and impact, ensuring a balanced work-life dynamic.

See our culture page for more!

• Work from anywhere – Enjoy the flexibility of remote work.
• Flexible hours – Manage your own schedule.
• 24 vacation days per year plus local public holidays.
• Tuition reimbursement – Up to €500 per year for professional development.
• Language courses – Monthly allowance for English or Spanish iTalki lessons ($120 monthly).
• One free book per month – Up to €30 each.
• Home office setup allowance – €500 every two years to optimize your workspace.
• Coworking membership support – Up to €200 per month.
• Access to cutting-edge AI tools – Access advanced Artificial Intelligence resources to support your day-to-day work.
• Annual retreats and networking events – Team meetups, retreats, and networking events throughout the year.

How to Apply

Click the Apply for this job button, fill out the application, and include your resume. Successful candidates will proceed through the following steps:

1. First interview with PeopleOps

2. Second interview with the Contact Center Manager

3. Third interview with the Director of Operations

4. Duolingo English test

5. Offer extended to the selected candidate.

Recruitment Process Timeline

The hiring process typically takes 2 to 8 weeks from first interview to final decision. Timelines may vary depending on the role's level and complexity.

For information about our privacy practices in the recruitment process, please visit our Recruitment Privacy Policy page.