Client success manager in B2B marketing

Red Panda Works builds complete commercial machines for B2B companies in IT, SaaS, consultancy, and business services. Companies with long sales cycles, where a deal is often in progress for months. Each client has a Client Director who determines the strategy and is ultimately responsible for the result. You make sure that plan is carried out. As a Client Success Manager, you are the project manager behind our clients: you keep the planning on track, lead the weekly meetings, brief specialists, and create a lot yourself with AI and our own skills. You work directly alongside a Client Director and learn the trade up close. For those who want to grow, this is the first step toward becoming a Client Director.

• You translate the Client Director's planning into a workable operational plan in Teamleader and keep it up to date.
• You lead the weekly meetings with clients. You report on progress, gather input, and make sure action points are recorded and followed up.
• You are the point of contact for day-to-day collaboration. Clients know where they stand with you.
• You create yourself what you can make well with AI and skills. You assign work that requires specialist quality to our specialists, with you responsible for the brief, the deadline, and the quality check.
• You support the Client Director during sessions and onboardings. You prepare, record agreements, and follow them up.
• If something is not working, such as a channel underperforming or input not coming in, you are the first to notice and bring it to the Client Director with the facts.
• You record all your hours and flag it if a client request falls outside the agreement or takes more time than planned.
• You provide input for reports and evaluations, and identify opportunities and risks for your clients.
• In your first weeks, you learn the Full System methodology, our tools, and skills, and shadow a Client Director. After that, you take over the operations for your first clients.

• 1 to 2 years of work experience in project management, account management, or at a (marketing) agency.
• You are an organizer and see things through to completion.
• You keep track of multiple clients and tasks at once, even when priorities shift.
• You are AI-first and tech-savvy. You work with AI tools every day and think critically about their output.
• You enjoy speaking with clients. Leading a weekly meeting does not put you off.
• You write clear briefs. Specialists know because of you what needs to be done and when it needs to be finished.
• If something threatens to go wrong, you say so in time and include a proposal.
• You are curious about B2B marketing and want to learn the trade up close.
• Your clients are satisfied with how things are going, with an NPS of 8 or higher.
• Flawless Dutch and good English.
• Будет плюсом: Experience with Teamleader, Notion, or a comparable project tool; Ambition to grow into a strategic role

• Salary between €3,020 and €3,502 gross per month (full-time), excluding 8% holiday pay.
• 32 to 40 hours per week.
• Hybrid working: at least 3 days per week at the office in Amsterdam; you can work from home the rest of the time.
• 29 vacation days.
• You work directly alongside a Client Director and learn the trade up close.
• Career path to Medior and Senior CSM, or toward Client Director if you want to move into the strategic side.
• Pension in your own Brand New Day account. We contribute €40 per month in your first year, €80 in your second, and €120 from your third year (based on full-time hours).
• Annual training budget, a personal Learning & Development coach, and a happiness coach.
• Full reimbursement of travel expenses.
• Company MacBook (also for private use) and €40 per month in flexible benefits budget.
• Monthly reiki or chair massages, team trips, drinks, and red panda energy that will make you happy.