Client success & account manager for Instagram

Social Boost is a British Instagram marketing agency working with businesses, entrepreneurs, and creators across the US, UK, Canada, Australia, Europe, and other international markets. We're looking for an International Client Success & Account Manager to manage relationships with our English-speaking clients, support their Instagram growth campaigns, and ensure they have a strong overall experience with our service.

• Manage your own portfolio of international clients through email, phone calls, and Google Meet.
• Guide new clients through onboarding and explain how their campaigns work.
• Handle progress, strategy, retention, and problem-solving conversations.
• Resolve client concerns professionally and coordinate solutions with internal teams.
• Advise clients on their Instagram growth campaigns, targeting, and overall strategy.
• Speak with potential customers, understand their goals, explain our services, recommend the most suitable option, and answer questions before they sign up.
• Maintain strong client relationships while managing multiple conversations and priorities.

• Professional experience communicating directly with international, English-speaking customers is required, particularly those from markets such as the US, the UK, Canada, Australia, or Europe. Customer service experience limited to the Georgian/local market is not sufficient for this role.
• Strong spoken and written English is essential. As our clients come from a wide range of industries, you should be able to communicate naturally, discuss different topics comfortably on calls, and write professional emails with ease.
• You should be organized and comfortable managing multiple client relationships and conversations at the same time.
• You should be friendly, enthusiastic, and genuinely enjoy communicating with clients.
• You should be comfortable using Instagram and familiar with its basic features.
• We're looking for someone who genuinely enjoys working with clients and wants a stable, long-term role in a friendly, supportive work environment.
• Будет плюсом: Experience in customer success, account management, client services, customer support, sales, or a similar customer-facing role is strongly preferred

• Full training on our service, campaigns, and internal processes is provided.
• Monday to Friday, 10:00 to 18:00 or 14:00 to 22:00, including an 80-minute break
• 2 remote workdays per month
• Paid training and ongoing support
• Health insurance
• International working environment
• Cat-friendly office