Account manager team assistant in delivery marketplace

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. We are looking for a organized, detail-oriented Account Manager Team Assistant to help keep our partner stores and restaurants running seamlessly on our platform.

• Own the operational backbone of our top partner accounts end to end, managing everything from hardware logistics and terminal replacements to network connectivity setups.
• Be responsible for daily operational excellence, monitoring key technical metrics in real time to defend SLAs and proactively prevent performance drops.
• Execute mass operational configurations to launch promotional campaigns, store-level discounts, and advertising setups aligned with Account Managers.
• Conduct precise data audits to ensure bulletproof statistics, resolving discrepancies and eliminating partner complaints.
• Handle regular onboarding and training sessions for venue administrators, driving platform adoption and improving operational hygiene.
• Identify daily operational bottlenecks and translate them into process improvements by building internal solutions to automate routine administrative tasks.

• 1–3 years of experience in customer support, operations, retail management, logistics, or general administrative roles.
• You are comfortable reading basic reports, using spreadsheets (Excel or Google Sheets), and tracking day-to-day metrics.
• You can handle a steady stream of routine requests without losing focus or missing details.
• You can explain step-by-step instructions to non-technical store staff with patience and clarity.
• You enjoy finding smarter, faster ways to do routine work.
• No specialized technical background is required - just strong problem-solving skills, comfort with computers/data, and a desire to help local businesses succeed.

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