account manager in travel-tech

Emerging Travel Group is a global travel-tech company operating brands across more than 220 source markets. It develops online booking platforms for individual tourists, travel agents, companies organizing business trips, and hoteliers.

• Maintain and develop relationships with existing and newly contracted partners, including tour operators, travel agencies, travel management companies, and online travel agencies;
• Collaborate with sales to identify, assess, and support growth opportunities in the defined territory;
• Conduct follow-up communications to provide system training and improve partners’ understanding and use of the platforms;
• Position and promote the client’s brand through product presentations and industry networking events;
• Advise on resolving incident-related matters affecting partners and facilitate timely communication between involved parties;
• Oversee payment-related processes, including transaction verification and control;
• Provide recommendations to ensure the accuracy and integrity of payment operations;
• Prepare and submit regular reports using the client’s CRM and internal systems;
• Provide analysis and insights on partner activities, market developments, and relevant metrics.

• At least 1 year of successful experience in account or customer management, or business development for B2B companies in the travel industry;
• Understanding of the region’s travel market and B2B travel networks, including tour operators, travel agencies, travel management companies, and OTAs;
• Fluent English and either Lithuanian, Latvian, or Polish;
• Analytical skills and experience with data-driven, metrics-driven decision-making;
• Strong numerical skills;
• Proactive, ambitious, motivated, action-oriented, and results-focused;
• Interest in innovative technology and comfort with a fast-changing business environment;
• Team-oriented mindset;
• Ability to understand and work across a wide range of cultural contexts;
• Nice to have: Other languages.

• Flexible schedules;
• Internal adaptation, training, soft skills, and leadership development programs;
• Partial compensation for external training and conferences;
• Corporate English school with group and individual lessons and speaking clubs;
• Corporate prices on hotels and travel services;
• MyTime Day Off: an extra non-working day without loss of compensation;
• Up to 10% of travel time may be required.