account manager in payments

Utorg operates in FinTech and Payments, providing payment methods and related products for merchants.

• Lead, mentor, and grow the KAM team;
• Build and own the department’s OKR and KPI framework;
• Develop a proactive, commercial, and metric-driven culture;
• Manage top-tier merchant relationships and drive portfolio growth;
• Identify upselling and cross-selling opportunities across payment methods and Utorg products;
• Lead QBRs and create growth roadmaps with key partners;
• Analyze transaction data to identify revenue leakage, conversion drops, and growth opportunities;
• Develop Account Management strategy, client segmentation, retention, and tiering models;
• Collaborate closely with Product, Integration, Support, Legal, Finance, Sales, and BD teams.

• 7+ Years of experience in Account Management, Customer Success, or Business Development within FinTech or Payments;
• 2+ Years of experience leading or managing teams;
• Strong understanding of payment rails, merchant lifecycle, and processing economics;
• Experience managing high-volume merchant relationships and negotiating commercial terms;
• Fluent Russian and English, B2+/C1, mandatory;
• Strong commercial and analytical mindset;
• Excellent leadership, coaching, and communication skills;
• Ability to thrive in a fast-paced and scaling environment.

• No conditions specified