account manager in ecommerce

Constructor provides a search and discovery platform for ecommerce, optimizing for revenue, conversion rate, and profit. Its in-house search engine uses transformers and generative LLMs to power search, recommendations, and shopping agents, serving over 1 billion queries daily across 150 languages for ecommerce companies worldwide.

• Lead client relationships strategically across an assigned book of business
• Build strong client relationships and understand their business goals, needs, priorities, and how Constructor supports them
• Manage complex enterprise renewal and upsell cycles from start to finish, demonstrating product and business benefits to stakeholders from business champions to C-suite executives
• Uncover and manage risks within the assigned book of business
• Learn clients’ business needs and Constructor’s products to educate clients on new use cases, features, and integrations that add value and identify upsell opportunities
• Update internal systems and attend meetings to document and communicate customer status, needs, risks, and renewal and upsell next steps
• Attend Quarterly Business Reviews with customers and ensure they support understanding of client goals and how Constructor maps to those goals

• At least 3 years of proven experience working directly with large enterprise clients in Account Management, Customer Success, and/or Sales at a SaaS company
• Ability to influence, present to, and build deep customer relationships, especially at VP+ level
• Ability to manage risks within a book of business in a timely and effective manner
• Ability to educate clients on new use cases, features, and integrations that add value and identify upsell opportunities
• Experience managing complex enterprise renewal and upsell cycles from start to finish and demonstrating product and business benefits to stakeholders from business champions to C-suite executives
• Track record of consistently meeting and exceeding individual retention and expansion goals
• Ability to manage multiple Account Management projects and recurring responsibilities while maintaining attention to detail
• Ability to work cross-functionally with Sales, CSMs, SEs, SAs, Data Science, Product, and Engineering teams, tailoring communication and requests while keeping timelines, SLAs, and client goals in view
• Solid knowledge of ecommerce business needs, including typical goals, KPIs, terminology, and trends
• Solid understanding of analytics and statistics, ideally including analyzing and presenting ecommerce, A/B testing, and conversion data
• Ability to acquire and maintain working knowledge of Constructor’s evolving products and capabilities
• Будет плюсом: Experience at a SaaS company working directly with ecommerce clients

• Условий в вакансии нет