account manager in CIAM

Thales provides innovative CIAM solutions focused on advanced technology, seamless user experiences, and customer service. Its OneWelcome portfolio helps European enterprises address customer identity and access management needs.

• Develop a deep understanding of customers’ challenges, business ambitions, and how OneWelcome’s service portfolio supports their success;
• Drive customer engagement and product adoption, resolve minor issues, and escalate issues when required;
• Network with accounts and trusted advisors from C-level down to execute customer blueprints and support strategic goals;
• Identify and develop opportunities for additional OneWelcome services;
• Manage the contract renewal cycle and minimize customer attrition;
• Establish Service Management Agreements and Operational Agreements & Procedures;
• Manage service delivery, SLAs, developments, professional service engagements, and the overall service experience;
• Foster win-win relationships across accounts in different lifecycle stages and levels of product adoption;
• Ensure stakeholders, including CIOs, program managers, and digital leads, receive exemplary service;
• Drive retention, upselling, cross-selling, and customer satisfaction;
• Develop customer strategy and challenge understanding and map them to company propositions;
• Contribute to refining smart contracting capabilities.

• BA/BS degree or MSc;
• 5+ Years of key account or service management experience in SaaS, PaaS, or IaaS;
• In-depth knowledge of cloud computing, database, application, and network technologies, including topologies, database concepts, and multi-tenancy solutions;
• C-level communication and consultative sales skills;
• Ability to mediate conflicts and foster honest dialogues;
• Confidence leading and facilitating executive meetings and workshops;
• Ability to perform under pressure and balance competing interests and priorities;
• Ability to work autonomously and consistently deliver results;
• Fluent English and Dutch;
• Willingness to travel within Europe;
• Preferred success in achieving and exceeding sales targets, managing deals, and building strong customer relationships;
• Excellent communication, presentation, and negotiation skills, including the ability to explain complex technical concepts clearly and concisely;
• Nice to have: Familiarity with CIAM solutions, security ecosystem experience, previous experience selling cloud-based security products, experience working in high-paced sales environments, university degree.

• Uncapped bonuses.