Account executive in SaaS

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. As an Account Executive at Freshworks, you will play a leading role in accelerating our company's revenue growth across Germany.

• Along with your manager, define and execute sales action plans to meet predefined goals in the region, and to exceed your sales goals through stakeholder mapping, prospecting, qualifying, and closing opportunities
• Build, develop and manage your sales pipeline
• Communicate constantly with other departments such as the marketing and pre-sales regarding the design and execution of campaigns to improve our internal and external processes
• Use and administer available resources effectively, e.g. steering the business development and presales representatives to reach your individual sales goals
• Provide regular reporting of pipeline and forecasting to the Sales Manager
• Travel to customer locations and customer focused events regularly
• Educate yourself to become an expert in SaaS products, CRM systems, and our product suite
• Working hand-in-hand with our marketing team and our business development representatives, you will especially be responsible for the acquisition of new customers, the business development representatives (BDRs) will support you during the initial contact with potential customers and their qualification.
• You will be partially responsible for helping your team of BDRs become successful.

• Minimum 3 years of sales experience; preferably in an inside/field sales role in a high-velocity software sales environment. Domain knowledge in the field of SaaS, CSM, CRM or ITSM is advantageous
• Showed consistent overachievement of sales goals in a large geographic territory selling a technical product
• Highly motivated, with a driven personality and a positive attitude towards sales and CRM products
• High degree of customer orientation, communication skills, eagerness to learn and consultancy skills in order to understand our customers and to best support them
• Customer-oriented, extraordinary communication skills, eagerness to learn and consultancy skills in order to understand our customers and to best support them
• Willing to go the extra mile with a strong work ethic; self-directed and resourceful
• Fluency in English and native-level fluency in German is a must; additional language skills are advantageous

• The role can be based either at our Berlin office on a hybrid model for candidates based in Berlin (3 fixed days: Monday, Wednesday & Thursday), or 100% remote from anywhere in Germany for candidates based outside of Berlin.