Account executive for loan recoveries

We’re on a mission to back the UK’s small businesses like no one else 🚀 Small businesses are the backbone of the economy, and we’re here to help them win. We’ve built a platform that uses clever data to get them the funding they need in minutes, not weeks. At Funding Circle, we have the restless energy of a fintech start-up with the stability of a public company. It’s a unique mix that gives Circlers the autonomy to take ownership and the scale to make an impact that truly counts.

• Manage a portfolio of defaulted loan accounts, negotiating repayment arrangements to recover outstanding debt and achieve positive outcomes for Funding Circle’s investors
• Build trust and rapport with borrowers and guarantors to understand their financial situations and work with them to find sustainable repayment solutions
• Demonstrate strong investigatory and analytical skills to achieve maximum but cost-effective recoveries
• Support with focused campaigns and initiatives to drive performance and investor returns
• Liaise with instructed third parties and professional advisors, including solicitors, debt managers and insolvency practitioners
• Work closely with our in-house Collections, Litigation & Business Support Teams in appropriately servicing the interests of Funding Circle’s customers

• Proven experience in Collections, Recoveries, or Credit Control, demonstrating relevant skills and knowledge
• Results-oriented and competitive: Experience in consistently achieving targets, SLAs, and KPIs while striving for continuous improvement
• Organised with great attention to detail and the ability to use multiple systems concurrently in the workplace
• The ability to empathise with borrowers and the commitment to assist them in solving issues through your first-class customer service skills
• Highly self-motivated and resourceful, with a proven track record of working independently and finding effective solutions to complex problems
• Able to proactively identify ways to use Generative AI to streamline your daily tasks and improve your personal productivity
• Confident using approved AI tools safely and effectively to enhance your output and find a better way of working

• Competitive Salary + Benefits
• As a flexible-first employer, we use a "best of both" approach. We’ll see you in our London office to collaborate – with barista coffee and subsidised Just Eat lunches on us!
• Flexibility: We provide a benefit allowance you can tailor to your own life and family.
• Health: This includes private medical and dental, health assessments, and access to a digital GP.
• Wealth: We offer life assurance, share schemes, and financial coaching.
• Development: You get a dedicated annual learning allowance to help you level up.
• Lifestyle: We have electric car and cycle-to-work schemes, plus season ticket loans.
• We also have award-winning parental leave policies. We're here to support you through the big life moments, from fertility treatments to new additions to the family.