Operations Recruiter

Operations Recruiter

Location: Nine Elms, London | Full-time

Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market by developing best-in-class customer-centric technology and fulfillment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.

We are looking for a hands-on Operations Recruiter to own how Zapp finds, attracts, and hires the frontline talent that keeps our Fulfilment Centres running. This is a high-volume, fast-moving recruitment role. You will own the end-to-end hiring process for frontline Operations from sourcing and assessing candidates through to offer acceptance, the onboarding day and first shift, and you will be accountable for key metrics: vacancies filled, time-to-hire, candidate conversion, and quality of hire.

Responsible for meeting the critical hiring demands of Fulfilment Center operations, the Operations Recruiter directly supports Zapp’s aggressive growth plans. Operating as a strategic partner to Operations leadership, the incumbent will align on both short- and long-term staffing requirements. They will design and execute robust candidate generation and sourcing strategies tailored for high-volume recruitment as well as specialized positions, all while delivering an exceptional candidate experience. The ideal candidate possesses a proven track record of innovative thinking, strategic execution, and complex problem-solving.

The role includes a combination of the following tasks:

• 3+ years in recruitment or talent acquisition, ideally high-volume or frontline hiring within retail, grocery, hospitality, logistics, warehousing or another high-volume frontline environment (in-house or agency).
• Highly data-driven, comfortable owning a recruitment funnel and using the numbers to diagnose and fix problems.
• Excellent written and verbal communication skills, including the ability to write a job advert people actually want to reply to.
• Strong project management and organisational skills, with the ability to run many live vacancies at once.
• Working knowledge of UK right-to-work requirements, including time-limited permissions such as student visas, with sound judgement on what counts as acceptable evidence.
• Practical experience of running assessment centres and onboarding days in person, and of owning referencing and pre-employment checks directly.
• Experience owning an applicant tracking system (TeamTailor or similar) as the single source of pipeline data, and of managing flexible-staffing suppliers alongside permanent recruitment.
• Hands-on and comfortable spending time in Fulfilment Centres to understand the roles, teams and operational environment first-hand.

• Competitive salary
• Enjoy 25 days of holiday per year (plus all bank holidays).
• Private Health Insurance.
• Zapp Credit for testing the Zapp service and experience
• Lunch provided 4 days of a week at HQ
• Extended sick pay and maternity/paternity leave pay.
• Cycle to work scheme.