Driver acquisition specialist in transportation

The Driver Acquisition Specialist – Process Optimization is responsible for optimizing the driver acquisition and onboarding process, ensuring a smooth and efficient candidate journey from initial interview through training and contract signing. The role focuses on improving conversion rates, streamlining operational workflows, implementing process automation, monitoring performance metrics, and minimizing candidate drop-offs. By working closely with recruitment, training, and operations teams, the position contributes to building a sustainable driver supply pipeline and achieving driver acquisition targets.

• Map, review, and continuously improve the end-to-end driver acquisition and onboarding workflow, from interview scheduling and candidate assessment to training completion and contract signing.
• Identify process bottlenecks, candidate drop-off points, and operational inefficiencies; develop and implement corrective actions to improve conversion rates.
• Standardize workflows, working instructions, and SOPs to ensure consistent execution across driver acquisition channels and onboarding locations.
• Leverage CRM systems, Excel, scheduling tools, and automation solutions to improve productivity, reduce manual tasks, and enhance candidate follow-up.
• Collaborate with relevant stakeholders to ensure the acquisition process supports business growth and driver supply requirements.
• Coordinate interview sessions, training schedules, contract signing, and related onboarding activities to ensure timely execution.
• Monitor daily onboarding operations, including candidate attendance, training capacity, trainer coordination, and document readiness.
• Identify and proactively address operational risks, including candidate no-shows, scheduling conflicts, training delays, incomplete documentation, and system issues.
• Develop contingency plans and escalation mechanisms to minimize operational disruptions and prevent candidate loss throughout the onboarding funnel.
• Ensure compliance with established SOPs, documentation requirements, and applicable company policies.
• Track and analyze key driver acquisition funnel metrics, including interview attendance, training attendance, training completion, contract signing, and overall conversion rates.
• Monitor candidate drop-off rates and turnaround time at each stage of the acquisition and onboarding process.
• Prepare regular performance reports and dashboards to provide visibility into operational efficiency, conversion performance, and key improvement opportunities.
• Conduct root-cause analysis of underperformance and recommend data-driven actions to improve acquisition outcomes.
• Provide weekly performance updates and improvement recommendations to the Driver Acquisition Team Lead / Manager.
• Work closely with recruiters, trainers, Driver Operations, and other relevant stakeholders to ensure seamless candidate handovers and timely onboarding.
• Coordinate daily execution activities with supporting personnel responsible for candidate calling, appointment scheduling, attendance tracking, and document preparation.
• Provide guidance and training to team members and collaborators on standardized workflows, system usage, and process requirements.
• Follow up on outstanding actions and ensure clear accountability among stakeholders throughout the driver acquisition funnel.
• Collect operational feedback and translate business needs into practical process improvements.
• Identify opportunities to digitize, automate, and simplify repetitive driver acquisition and onboarding activities.
• Support the implementation and adoption of new tools, reporting mechanisms, and workflow improvements.
• Evaluate the effectiveness of implemented initiatives by measuring their impact on conversion rates, processing time, productivity, and candidate experience.
• Maintain up-to-date process documentation and ensure improvements are effectively communicated to relevant stakeholders.

• Bachelor's degree in Business Administration, Human Resources, Operations Management, or a related field is preferred.
• Approximately 2–3 years of experience in recruitment operations, driver acquisition, onboarding operations, process improvement, or project coordination is preferred.
• Будет плюсом: Experience in high-volume recruitment, logistics, mobility, ride-hailing, or other operationally intensive environments is an advantage; Experience using CRM/ATS systems, workflow automation tools, and operational reporting dashboards is preferred

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