Customer Marketing Analytics Manager (FTC)

12-Month Fixed-Term Contract

Turn insight into better customer experiences.

At AJ Bell, we believe investing should feel good. For our customers, that means making investing simpler, more relevant and easier to navigate. Behind those experiences is better understanding of what customers need, what works and where we can improve.

As Customer Marketing Analytics Manager, you'll help Customer Marketing make better decisions through robust measurement, experimentation and actionable insight. You'll build the frameworks, tools and analytical capability that help us understand the impact of our campaigns, optimise what we do and create more relevant experiences for our customers.

Working across Customer Marketing, CRM and Strategy & Insights, you'll establish and evolve our testing and measurement capability. You'll make sure campaigns are designed with meaningful measures of success from the outset, and that the results lead to clear actions.

As an individual contributor, you'll combine analytical expertise with strong stakeholder management, acting as the bridge between marketing, CRM, data and insights. You'll translate business objectives into analytical approaches that support customer and commercial growth, while helping Marketing Managers access and use insight more effectively.

Build a stronger test-and-learn culture

Make campaigns more measurable

Build reporting people can use

Turn data into action

Build analytical capability across Customer Marketing

Keep measurement responsible and well governed

You'll be an experienced marketing analytics or customer analytics professional who can combine strong analytical thinking with commercial judgement and excellent communication. You'll be comfortable working with technical data and measurement methodologies, but just as importantly, you'll be able to explain what the findings mean and influence others to act on them.

Knowledge

At AJ Bell, we believe investing should feel good. Whether you're looking for an ISA, pension, or dealing account, whether you want to invest with the help of a financial adviser or do it yourself, we have easy-to-use solutions to suit people from all walks of life.

We're one of the UK's fastest-growing investment platform businesses, trusted by everyone from professional financial advisers to first-time investors.

Today, over 762,000 customers trust us to manage more than £121.5 billion of assets. By continually striving to make investing simpler and more accessible, we're helping more people take control of their financial futures.

Customer insight plays an important role in that ambition. By understanding what customers need and using evidence to improve how we communicate with them, we can create experiences that are more relevant, useful and effective.

We're proud to be recognised as a Great Place to Work® for the past two years, building on six consecutive years as one of the UK's Best 100 Companies to Work For. It's recognition we're proud of and a reflection of the supportive and collaborative culture we strive to create for our people.

Our ways of working

We offer hybrid working, with a minimum of 50% of your working time per month spent in the office. This role is based in London.

For new starters, there is an initial period of full-time office working to help you settle in and build relationships.

Inclusion & diversity

We’re committed to creating an inclusive environment where everyone feels respected and able to be themselves at work.

We welcome applications from all backgrounds and make hiring decisions based on skills, experience, and potential.