Programme Manager Customer Marketing Transformation (FTC)

1-Year Fixed-Term Contract

Transform the customer experience at scale.

At AJ Bell, we believe investing should feel good. A big part of that is making sure our customers receive the right experiences, communications and support at the right time.

We're looking for a Programme Manager to lead a portfolio of customer marketing transformation initiatives that will help us do exactly that. Working across Marketing, Digital, Data, Technology and Operations, you'll turn strategic ambitions into well-managed programmes that improve customer engagement, modernise our marketing capabilities and create better customer experiences.

This is a high-impact role where you'll bring together people, technology and ways of working to deliver meaningful change. You'll manage complex programmes from planning through to implementation, keeping teams aligned, removing blockers and making sure transformation becomes embedded in the way we work.

You'll have significant responsibility for programme governance, stakeholder management, budgets, risks and delivery planning, while keeping a clear focus on the outcomes we're trying to achieve for our customers and our business.

Lead transformation from ambition to delivery

Improve how we engage with customers

Bring people together

Keep transformation controlled and focused

You'll be an experienced programme professional who enjoys leading complex change and bringing people together around a shared outcome. You'll be comfortable operating at a strategic level while staying close enough to delivery to spot issues, remove blockers and keep things moving.

At AJ Bell, we believe investing should feel good. Whether you're looking for an ISA, pension, or dealing account, whether you want to invest with the help of a financial adviser or do it yourself, we have easy-to-use solutions to suit people from all walks of life.

We're one of the UK's fastest-growing investment platform businesses, trusted by everyone from professional financial advisers to first-time investors.

Today, over 762,000 customers trust us to manage more than £121.5 billion of assets. By continually striving to make investing simpler and more accessible, we're helping more people take control of their financial futures.

We're proud to be recognised as a Great Place to Work® for the past two years, building on six consecutive years as one of the UK's Best 100 Companies to Work For. It's recognition we're proud of and a reflection of the supportive and collaborative culture we strive to create for our people.

Our ways of working

We offer hybrid working, with a minimum of 50% of your working time per month spent in the office. This role is based in London.

For new starters, there is an initial period of full-time office working to help you settle in and build relationships.

Inclusion & diversity

We’re committed to creating an inclusive environment where everyone feels respected and able to be themselves at work.

We welcome applications from all backgrounds and make hiring decisions based on skills, experience, and potential.