crm manager in e-commerce

momox works to reduce environmental impact through the sale of second-hand products. Its CRM technology uses customer data to create relevant, personalized experiences.

• Own the technical setup and administration of Braze across brands and markets
• Manage and improve integrations between Braze, Shopify, Dynamic Yield, and other Marketing Technology
• Ensure reliable data flows, APIs, webhooks, events, and customer attributes, and troubleshoot technical issues
• Define and maintain consistent CRM data structures, naming conventions, and data quality standards
• Support the consolidation of the CRM landscape into one unified momox setup, including identity resolution and data migration
• Build automated quality checks for campaigns, integrations, and Braze workflows
• Improve CRM tracking and attribution standards across brands and channels
• Evaluate and implement new Braze features and relevant Marketing Technology
• Use AI and automation to improve processes, quality, and efficiency within the MarTech landscape
• Act as the technical sparring partner between Marketing, Tech, Product, and Analytics

• Strong hands-on experience with Braze, including technical setup, data structures, and integrations
• Solid experience in Technical CRM, Marketing Technology, Marketing Automation, or a comparable technical environment
• Strong understanding of APIs, webhooks, and event-based data architectures
• Experience with e-commerce integrations
• Good SQL skills and confidence working with customer data, events, and data quality
• Experience with tracking and analytics technologies such as GTM, GA4, Firebase, or Adjust
• Hands-on experience or strong practical exposure to AI and automation, and motivation to explore new use cases
• Strong problem-solving skills and ability to independently troubleshoot technical issues
• Strong ownership and communication skills, with the ability to translate between Marketing and technical stakeholders
• Fluent English
• Будет плюсом: Shopify and/or Dynamic Yield, German, French or Dutch, BI tools such as Looker or Tableau, Python/Java, multi-brand environments

• Reduced-price Germany or Job Ticket for the Berlin S-Bahn
• Sports activities, massages, stretching, and discounted Urban Sports Club or Wellhub memberships
• Fresh fruit, coffee, and Mate at the office; lunch available three times a week; monthly themed breakfast
• Professional development budget and opportunities, including language classes, internal training, conferences, and courses
• Monthly vouchers for momox Fashion and medimops, plus partner discounts
• 20 In-office days per quarter; remaining days can be worked from home
• Work from EU countries for up to 6 weeks per year
• Flexible working hours
• Half a day off on your birthday, plus half a day off on December 24th and 31st