crm manager in automotive aftermarket

AUTODOC is a digital-first e-commerce platform for the automotive aftermarket, operating across 27 European countries and using technology to redefine mobility for drivers.

• Own the stability, performance, and continuous improvement of CRM systems;
• Optimize workflow orchestration, data flows, QA processes, and operational efficiency;
• Coach and mentor the CRM team on technical best practices and scalable approaches;
• Support the execution of CRM campaigns and contribute to customer-facing messaging when needed;
• Redesign and enhance CRM templates and modular components to improve performance and scalability;
• Build and automate processes that increase efficiency and ensure high data quality;
• Partner with Engineering, MarTech, and Data Science on tracking, integrations, and machine-learning-driven experiments.

• Hands-on experience with CRM platforms such as Braze, Salesforce Marketing Cloud, or similar;
• Strong proficiency in SQL, working with APIs, and using analytics tools;
• Solid experience with data pipelines and modern data infrastructure;
• Ability to bridge strategy and execution, with a passion for mentoring teams;
• Strong troubleshooting skills and a structured, analytical mindset;
• Excellent communication skills and the ability to collaborate across technical and non-technical teams;
• Very good English skills at least at C1 level;
• Nice to have: exposure to machine learning, predictive analytics, contextual bandit experimentation, any additional language.

• Competitive salaries based on professional experience;
• 25 Working days of annual vacation and 1 additional day off on the employee’s birthday;
• Meal Allowance through a Meal Card;
• Health Care Insurance Plan with Fidelidade;
• Mental Wellbeing Program with free psychological counseling for employees and family members, including a 24/7 hotline and online sessions;
• AUTODOC Corporate Discount of up to 500 Euros annually for personal parts orders;
• Retail discounts of up to 75% on travel, technology, fashion, and more;
• Opportunities for advancement, further training with over 650 courses, and coaching;
• Free English and German language classes.