community manager for entertainment products

Mayflower is a technology company building large-scale entertainment products for a global audience. Its platforms serve millions of users worldwide and rank among the top-50 most visited websites globally.

• Manage and moderate the official subreddit and official user spaces, enforcing rules, removing spam, harassment, and scams, and de-escalating conflicts;
• Build an inclusive and trusted environment through recurring Q&As, AMAs, polls, guides, and pinned announcements;
• Evaluate and potentially launch and moderate a dedicated Discord community if strategically aligned;
• Establish a representative user research pool for surveys, interviews, focus groups, and beta testing;
• Synthesize community discussions and qualitative feedback into structured sentiment reports and actionable recommendations for Product, UX, and Marketing;
• Communicate product updates and outcomes back to the community;
• Support product and campaign launches through proactive community messaging, user education, and reaction monitoring;
• Monitor emerging reputational, fraud, and legal risks;
• Route individual account and technical cases to Support, Moderation, Risk, and Legal through established escalation pathways.

• At least 2 years of experience in community management, trust & safety, community operations, or user research, specifically managing platforms like Reddit or Discord;
• Exceptional written English skills;
• Strong conflict de-escalation skills, high emotional maturity, sound moderation judgment, and strict personal and professional boundaries;
• Ability to turn qualitative user feedback into structured data, clear themes, and actionable product insights;
• Strong privacy and escalation judgment for sensitive or regulatory issues;
• Ability to operate independently across global, multicultural user bases;
• Nice to have: experience in adult entertainment, creator economy, social platforms, gaming, or high-risk consumer industries; experience launching or scaling a Reddit or Discord community from scratch or building formal ambassador or beta program pools; familiarity with social listening, analytics, CRM, or feedback management tools; multilingual skills or experience managing global, localized communities; fluency in Russian.

• Full remote work;
• Competitive compensation with a service contract;
• Transparent performance reviews twice a year, with bonus opportunities and salary adjustments;
• Annual allowance for home office improvements, sports activities, equipment upgrades, and other personal benefits;
• Paid language courses, access to learning platforms, and a mindfulness benefit including psychological support with 50% coverage;
• Career growth in a fast-scaling project with opportunities to influence technical decisions;
• Peer reward program recognizing contributions across the team;
• Test task is included in the recruitment process.