Technical project manager in Agentic AI

As Technical Project Manager, you will own the end-to-end delivery of high complexity Agentic AI deployments for enterprise customers, running your pod (TPM, Forward Deployed Engineer, Agent Architect) as a single accountable delivery unit from scoping through go-live and hypercare. This is your opportunity to sit at the center of how global enterprise brands adopt Agentic AI, translating technical complexity into business outcomes for executive stakeholders at companies like Booking.com, SAP, and Allianz.

• Own scope, schedule, budget, risk, and quality for assigned Agentic AI customer projects, selecting the right delivery methodology (Waterfall, Agile, or Hybrid) for each customer context.
• Act as the primary delivery contact for customer sponsors, IT, and business stakeholders, running governance calls, steering committees, UAT readouts, and go-live reviews.
• Align Forward Deployed Engineers on integration readiness and Agent Architects on discovery and conversational design, while coordinating with Sales, Solution Engineering, Product, and Support across the customer journey.
• Facilitate sprints and retros or lead stage-gate reviews depending on methodology, and enforce documentation standards across charters, design docs, runbooks, and handovers.
• Track deployment KPIs such as time to first agent in UAT and milestone on-time rate, and report delivery status and risk posture to internal and external stakeholders.

• 2+ years of experience in technical program management, program management, or delivery management for SaaS or enterprise software
• Hands-on experience delivering solutions in Contact Center/CCaaS, UCaaS, conversational AI, IVA/IVR, or related CX platforms
• Solid grounding in Agile/Scrum, Hybrid, and Waterfall methodologies, with judgment on when to apply each
• Proven track record managing multiple concurrent projects with global, distributed teams
• Fluent in English and German

• At Parloa, ownership isn't a buzzword; it means being accountable for outcomes, not just tasks.
• We operate in a category that's evolving fast, where the bar is high, and the problems are complex.
• We've grown beyond the earliest startup phase, but we've kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.
• Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.