team lead of operations and support

XTB is a global financial technology company focused on online trading of financial instruments. It operates across Europe, Asia, and South America and provides employee training and development programs.

• Coordinate the daily work of the Operations and Support Team
• Conduct periodic performance evaluations of the team's operational activities and direct reports
• Administer trading systems
• Identify optimization opportunities and implement automation in daily operational processes
• Use AI to automate operational tasks, including collaborating with AI assistants to create scripts, code, and optimization solutions through “vibe coding.”
• Grant, manage, and oversee access and permissions for trading systems
• Administer technological solutions for institutional clients
• Collaborate on creating and developing applications that support automated trading and tools for OTC processes
• Execute transaction corrections, including mass corrections and corrections of trades executed at off-market prices or during technical errors
• Analyze and clarify the causes of off-market transactions and the reasons for required corrections
• Support Global Customer Support departments (Retail and Institutional) and foreign branches with daily operational matters, trading conditions, and trading system queries
• Assist with resolving client complaints
• Collaborate with other teams, including the OTC Trading Team, to create and launch new financial instruments
• Prepare substantive responses to letters and inquiries from regulatory bodies
• Assist in creating periodic order execution reports for management and regulatory purposes
• Develop and update transaction execution documentation
• Help draft financial instrument specifications and other documentation concerning the order execution process

• Experience working at a financial institution, brokerage house, or in financial markets
• Experience managing a team or strong leadership aptitude
• Excellent knowledge of trading systems
• Strong interest in AI and openness to innovative working methods
• Experience in operational process automation or a strong willingness to develop in this area
• Python and SQL knowledge, and readiness to use AI and vibe coding for technical troubleshooting
• Analytical skills, accuracy, and strong troubleshooting abilities in a dynamic environment
• Fluent spoken and written English
• Будет плюсом: experience with OTC markets, derivatives, or CFDs

• An extra day off on your birthday
• An extra day off for parents
• Private medical care and group insurance
• Access to an e-learning platform for learning English and a dedicated benefits platform
• Access to a wellbeing platform featuring workshops and the opportunity for private therapy sessions