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описание
Lyra Health provides mental health solutions for employers, supporting more than 20 million people globally. Its Lyra Empower platform combines mental health care and technology solutions, and the company’s care model is supported by peer-reviewed research.
задачи
Ensure product versioning and public release notes meet technical, translation, and indexing requirements
Conduct acceptance testing before releases to live users, ensuring deliverables meet the Definition of Done and user experience standards
Update cross-functional communication channels about product features, fixes, and changes
Lead maintenance-focused sprints, prioritize technical debt and bug fixes, track weekly story point throughput, identify team velocity trends, provide performance feedback to the Product Lead, and escalate capacity and velocity concerns
Monitor incident management and drive engineering teams to escalate incidents and keep stakeholders informed
Synthesize user and customer feedback and propose solutions within the maintenance scope
Collaborate with QA and user support to resolve user queries and ensure the product meets established SLAs
Report on maintenance statistics, including uptime and SLAs met, and provide commentary and performance insights to the Product Lead
Participate in all sprints and update tickets and acceptance criteria
Test and review products for bugs, performance, and capacity issues
Relay priorities and timelines
Maintain system tags, content, and services
Champion systems that solve user, product, and data problems
Use reports and dashboards to extract data and insights
Identify product opportunities based on experience
требования
At least 2 years of experience in a digital product team
Experience working within Agile and Waterfall development frameworks
Understanding of user-centred design
Proficiency in creating user stories, use cases, flow diagrams, and wireframes
Strong organisation and attention to detail
Excellent interpersonal, analytical, and problem-solving skills
Strong verbal and written communication skills
Willingness to learn from an experienced product development team
Proficiency across web, Android, and iOS platforms
Strong computer literacy
Firm grasp of product management best practices and proven ability to work with Agile development methodologies
Familiarity with GitHub, Confluence, Jira, Slack, and Google Workspace
Experience working across web and mobile products and liaising between data, design, and remote development teams
условия
Benefits for employees located in the UK are consistent with UK law and may vary from those in other countries
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