Product manager in marketplace

At Docplanner, we run the #1 patient–doctor marketplace in most of the markets where we operate, connecting over 100 million patients every month with the doctors and clinics who care for them. Our mission is simple: to help people live longer, healthier lives.

• Co-own the core success and health metrics for the marketplace customer base: retention, churn and the reduction of zero-booking (“zero-UB”) doctors.
• Partner with Customer Success and Patient Marketing to set doctors up for success from onboarding through renewal, closing the loop between how a profile is configured and the bookings it generates.
• Design differentiated success journeys for different customer segments, specialties, and maturity levels.
• Own the business logic that governs how doctors and clinics are ranked, matched, and surfaced across marketplace search and listings.
• Balance patient experience and relevance against doctor outcomes and commercial objectives, and define the guardrails that keep that balance healthy.
• Define evaluation frameworks, success metrics, and experiments to measure and continuously improve ranking quality.
• Own the roadmap and business logic for our paid visibility products, including First Class (premium placement) and Media360 (managed patient-acquisition media).
• Make the value of these products transparent to customers, so the ROI is obvious and repeatable.
• Use SQL and analytics tools daily to answer your own questions, size opportunities, and validate decisions – without waiting on someone else to pull the numbers.
• Instrument products well, define the metrics that matter, and build the dashboards and experiments the team runs on.
• Drive an experimentation culture: form hypotheses, run A/B tests, read the results honestly, and iterate.
• Use AI tools such as Claude, Claude Code, Cursor, and AI prototyping tools daily to accelerate discovery, prototyping, PRD creation, and execution.
• Move quickly from research and discovery to validation, launch, and iteration using AI-assisted workflows.
• Work closely with Customer Success, Patient Marketing, Engineering, Data, Design, and country teams to deliver impact across markets.
• Use qualitative and quantitative research to inform decisions and optimise customer outcomes.
• Help evolve our marketplace and AI-native product practices and level up the wider product organisation.

• 5+ years of Product Management experience building digital consumer or marketplace products.
• Strong product thinking and a user-centric mindset, paired with the commercial instinct to connect product decisions to business outcomes.
• Excellent communication and stakeholder-management skills across both commercial and technical audiences.
• Experience working cross-functionally with Engineering, Design, and Data teams.
• Extreme ownership, comfortable operating in ambiguity and shaping products in emerging spaces.
• Fluent with SQL and comfortable querying large datasets to explore, size, and validate opportunities independently.
• Proven ability to translate business logic into ranking, scoring, or matching logic – and to reason clearly about the trade-offs.
• Strong analytical and experimentation skills; you make decisions from data and can defend them.
• Strong grasp of the metrics that drive a subscription marketplace: churn, retention, engagement, activation, ARPU, and lifetime value.
• Experience owning or moving retention and engagement metrics for a customer base, not just shipping features.
• Understanding of two-sided marketplace dynamics and the tension between supply-side outcomes and consumer experience.
• Strong AI-native product mindset, with hands-on experience using AI tools in daily product workflows.
• Ability to move quickly from research and discovery to execution and launch.
• Будет плюсом: Experience with search, ranking, relevance, recommendation, or matching systems; Experience with pricing, monetisation, or visibility / ads products in a marketplace; Experience owning customer success, retention, or supply-growth outcomes in partnership with commercial teams; Background in healthcare, healthtech, wellness, or patient-engagement products; Experience building AI products powered by LLMs or conversational interfaces, including chat evaluation and prompt optimisation

• A salary adequate to your experience and skills.
• Flexible remuneration and benefits system via Flexoh, which includes: restaurant card, transportation card, kindergarten, and training tax savings.
• Remote or hybrid work model with our hub in Barcelona.
• Flexible working hours (fully flexible, as in most cases you only have to be on a couple of meetings weekly).
• Summer intensive schedule during July and August (work 7 hours, finish earlier).
• 23 paid holidays, with exchangeable local bank holidays.
• Additional paid holiday on your birthday or work anniversary (you choose what you want to celebrate).
• Private healthcare plan with Adeslas for you and subsidized for your family (medical and dental).
• Access to hundreds of gyms for a symbolic fee in partnership for you and your family with Wellhub.
• Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling.
• Free English and Spanish classes.