product manager in customer operations

Suitsupply operates in retail apparel and fashion, offering beautifully crafted, high-quality products and supporting global customer service and fulfillment operations.

• Own the end-to-end Customer Operations systems roadmap, focusing on stability, reliability, and long-term scalability;
• Act as product owner for Salesforce, ensuring it supports current and future operational needs;
• Lead the selection, implementation, and optimization of automation, self-service, and telephony platforms;
• Plan and execute complex, large-scale system implementations and migrations with minimal operational disruption;
• Ensure systems are well integrated and enable key performance outcomes such as CSAT, response times, and operational efficiency;
• Partner with Customer Operations leadership, IT, Data, and external vendors to deliver resilient, high-performing platforms;
• Define system performance success metrics and drive continuous improvement.

• 5+ Years of experience in product management or platform ownership roles focused on customer operations or enterprise systems;
• Deep experience with CRM platforms, including Salesforce;
• Proven track record leading complex, large-scale system implementations or migrations;
• Strong understanding of customer service technology stacks, including automation and telephony;
• Comfortable operating at both strategic and execution levels in complex, cross-functional environments;
• Able to balance speed, stability, and long-term platform health.

• Autonomy to make meaningful decisions and drive impact without layers of sign-off;
• Opportunities to learn, grow, and develop in a supportive environment;
• Commitment to sustainability and ethical business through suppliers aligned with International Labour Organization standards;
• 40% Discount on Suitsupply products;
• Competitive salary of €61,000 - €80,000 annually, based on relevant skills and experience.