Product manager in adult social care

As part of this work, the team is recruiting an exceptional Senior Product Manager to lead delivery of the Adult Social Care Front Door. The Front Door represents an opportunity to improve how people first find, understand and access information and support relating to adult social care. The successful candidate will play a leading role in turning an ambitious policy vision into a service that works for users, bringing together policy, digital and delivery expertise and helping shape a significant part of the government’s wider programme of reform.

• Lead product management within a multidisciplinary team, creating clarity of purpose, fostering an agile and user-centred approach, and maintaining a strong focus on outcomes, user value and continuous improvement
• Build a deep understanding of users and their needs, drawing on user research, stakeholder feedback, analytics and other evidence to identify problems, test assumptions and inform product decisions
• Develop, own and communicate the product vision, strategy and iterative roadmap, translating strategic and policy objectives into clear outcomes, priorities and delivery plans, and ensuring alignment with departmental priorities and wider government digital and data strategies
• Lead the product through its development lifecycle, including testing and public beta, adapting the roadmap, backlog and priorities in response to evidence, changing circumstances, delivery constraints and emerging user needs
• Commission and work effectively with digital suppliers and delivery partners, setting clear outcomes and expectations and actively managing delivery, dependencies, risks, performance and value for money to ensure work is delivered to agreed timescales and budget
• Define clear measures of success and use performance data, analytics and user research to evaluate impact, identify opportunities for improvement and make evidence-based decisions about product priorities, investment and future development
• Build strong and productive relationships with senior stakeholders, policy teams, digital and data specialists, delivery partners and external organisations, communicating complex issues clearly, influencing decisions and securing support for the product vision and approach
• Make and communicate effective prioritisation and trade-off decisions, balancing user needs, policy objectives, technical requirements, delivery constraints, risk and value for money, including where evidence is incomplete or priorities compete
• Lead the team in meeting relevant government digital standards and requirements, including the Government Service Standard and requirements relating to accessibility, security, privacy, data governance and technology
• Develop compelling business cases and investment propositions, using evidence to articulate benefits, costs, risks and options, and represent the product confidently in senior governance, assurance and external forums.

• Significant experience leading digital products through product management and multiple stages of the product lifecycle, including defining vision, strategy, roadmaps and outcome-focused delivery
• Experience managing complex digital products or services within the public sector involving multiple stakeholders, suppliers or delivery partners
• Experience making evidence-based product decisions, balancing user needs, organisational priorities, technical constraints and delivery considerations
• Strong communication and stakeholder management skills, with experience influencing senior leaders and building consensus across complex organisational environments
• Experience working effectively across multidisciplinary teams, bringing together technical and non-technical expertise to deliver successful outcomes
• Experience using performance metrics, user research, analytics and insight to inform prioritisation, measure impact and drive continuous improvement.
• Будет плюсом: Experience of adult social care

• The minimum part-time working pattern available for this role is 0.8 FTE.
• Within DHSC we offer non-contractual hybrid working. The expectation at present is a minimum of 60% of your working time spent in the office, enabling in person interaction and collaboration, and enhancing team working, learning, and support.
• Opportunities for some working from home may be available; other flexible working options may be discussed with the hiring manager in line with individual circumstances and business need.
• Alongside your salary of £58,462, Department of Health and Social Care contributes £16,936 towards you being a member of the Civil Service Defined Benefit Pension scheme.
• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%