product manager for healthcare marketplaces

Docplanner operates a patient–doctor marketplace that connects patients with doctors and clinics, enabling reviews, bookings, patient acquisition, and measurable returns for healthcare professionals. The company aims to make the healthcare experience more human and operates across 13 countries.

• Own Doctor Success strategy and outcomes;
• Co-own retention, churn, and zero-booking doctor metrics for the marketplace customer base;
• Partner with Customer Success and Patient Marketing to support doctors from onboarding through renewal;
• Design success journeys for different customer segments, specialties, and maturity levels;
• Own the business logic governing how doctors and clinics are ranked, matched, and surfaced across marketplace search and listings;
• Balance patient experience and relevance with doctor outcomes and commercial objectives;
• Define guardrails, evaluation frameworks, success metrics, and experiments for ranking quality;
• Own the roadmap and business logic for paid visibility products, including First Class and Media360;
• Make the value and ROI of paid visibility products transparent and repeatable for customers;
• Use SQL and analytics tools to size opportunities and validate decisions independently;
• Instrument products, define key metrics, and build dashboards and experiments;
• Drive experimentation by forming hypotheses, running A/B tests, analyzing results, and iterating;
• Use Claude, Claude Code, Cursor, and AI prototyping tools for discovery, prototyping, PRD creation, and execution;
• Move from research and discovery to validation, launch, and iteration using AI-assisted workflows;
• Collaborate with Customer Success, Patient Marketing, Engineering, Data, Design, and country teams across markets;
• Use qualitative and quantitative research to inform decisions and optimize customer outcomes;
• Help evolve marketplace and AI-native product practices and develop the wider product organization.

• 5+ Years of Product Management experience building digital consumer or marketplace products;
• Strong product thinking and a user-centric mindset;
• Commercial instinct for connecting product decisions to business outcomes;
• Excellent communication and stakeholder-management skills across commercial and technical audiences;
• Experience working cross-functionally with Engineering, Design, and Data teams;
• Extreme ownership and comfort operating in ambiguity and shaping products in emerging spaces;
• Fluent with SQL and comfortable querying large datasets independently;
• Ability to translate business logic into ranking, scoring, or matching logic and reason about trade-offs;
• Strong analytical and experimentation skills;
• Strong understanding of churn, retention, engagement, activation, ARPU, and lifetime value;
• Experience owning or improving retention and engagement metrics for a customer base;
• Understanding of two-sided marketplace dynamics and the balance between supply-side outcomes and consumer experience;
• Strong AI-native product mindset with hands-on experience using AI tools in daily product workflows;
• Ability to move quickly from research and discovery to execution and launch;
• Nice to have: experience with search, ranking, relevance, recommendation, or matching systems; experience with pricing, monetization, or visibility / ads products in a marketplace; experience owning customer success, retention, or supply-growth outcomes with commercial teams; background in healthcare, healthtech, wellness, or patient-engagement products; experience building LLM-powered AI products or conversational interfaces, including chat evaluation and prompt optimization.

• Salary is adequate to experience and skills;
• Flexible remuneration and benefits system via Flexoh, including restaurant, transportation, kindergarten, and training tax savings;
• Flexible working hours, with only a couple of meetings weekly in most cases;
• Summer intensive schedule during July and August: work 7 hours and finish earlier;
• 23 Paid holidays with exchangeable local bank holidays;
• Additional paid holiday on a birthday or work anniversary;
• Private healthcare plan with Adeslas for the employee and subsidized coverage for family;
• Access to hundreds of gyms through Andjoy for the employee and family;
• Access to iFeel online psychological support and counseling;
• Free English and Spanish classes.