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ОБЩЕСТВО С ОГРАНИЧЕННОЙ ОТВЕТСТВЕННОСТЬЮ "ЦЕНТР НАЦИОНАЛЬНЫХ ИНТЕЛЛЕКТУАЛЬНЫХ СИСТЕМ" ИНН: 9704271170
описание
2️⃣TestGorilla – (SHL numerical reasoning assessment).
4️⃣ Business Case – A take-home exercise incl. a few days' preparation time, designed to understand how you approach real-life problems. You’ll then walk us through your approach in a collaborative discussion with the hiring manager and the team to discuss your thoughts and findings.
At this time, we are not able to sponsor visas for this position. To apply, you must already have the legal right to work in your country of residence or the location of the role.
Docplanner Group operates a healthcare platform connecting patients with doctors across 13 countries. Its marketplaces, SaaS products, and AI tools help doctors, clinics, and hospitals manage daily tasks and provide patient care more efficiently.
задачи
Own and evolve the PMS Customer Success operating model across products and markets, covering onboarding, engagement, retention, and churn prevention
Drive the onboarding process revamp across PMS products, building on market-specific templates and rolling them out across acquired companies
Own the early-churn initiative and develop its three-tier touchpoint model, progressing from manual and ticket-based execution toward CRM automation as processes migrate from HubSpot to Salesforce
Build KPIs, dashboards, and cohort views for onboarding quality, farming and retention scores, and preventive churn in partnership with BI, CRM/Ops, and Retention
Standardize local-team governance and ways of working across markets to establish a consistent, data-driven global model
Translate product priorities into actionable local execution and surface local realities to product and global teams
Track PMS Customer Success initiatives, monitor spend, and proactively flag risks
Contribute to broader Clinics/Enterprise Customer Success strategic projects as the function evolves
требования
Experience in project management, program management, customer success, or operations in a complex, multi-product, multi-market business
Exposure to at least one of SaaS, healthcare, or B2B operations
Understanding of onboarding, retention/farming, churn prevention, and customer journeys
Strong data skills, including defining KPIs and translating business needs into reporting and dashboard requirements; comfortable partnering with BI
Experience across multiple markets or global/local operating models, translating global priorities into local execution and vice versa
Hands-on experience with CRM tools such as Salesforce or HubSpot and understanding of how customer and product-usage data support operational decisions
Resourceful and hands-on, comfortable working amid ambiguity across several products and markets
Able to coordinate across product, local CS/country leadership, BI, and retention stakeholders without relying on formal authority
Clear communicator who builds trust quickly and navigates complex, multi-market stakeholder relationships
Strategic thinker with a strong execution mindset, favoring practical problem-solving and iterative progress
Fluent English
Будет плюсом: experience across two of SaaS, healthcare, and B2B operations; Spanish or Portuguese
условия
Healthcare insurance
Wellness benefits, including gym memberships and mental health support
Paid time off for vacations, birthdays, and recharge days
Local benefits may include meal vouchers, transport allowances, or extended parental leave, depending on location
Remote work and flexible hours; flexibility depends on the role and team
Visa sponsorship is not available; candidates must already have the legal right to work in their country of residence or the role location
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