product manager customer experience

Bayer is a global company focused on healthcare, pharmaceuticals, consumer health and biotechnology research. Its Consumer & Customer Experience Platform supports AI-powered customer engagement and sales enablement solutions for customer-facing teams globally.

• Define and drive product vision, strategy, roadmap and lifecycle management for strategic platform capabilities;
• Translate customer, user and business needs into scalable digital products that deliver measurable business outcomes;
• Lead product discovery, prioritization and delivery using Agile and Design Thinking methodologies;
• Shape AI-enabled engagement capabilities, including personalization, intelligent recommendations, conversational experiences and next-best-action solutions;
• Partner closely with engineering, analytics, data science and UX teams to deliver innovative, high-quality products;
• Drive adoption and measurable business impact of product capabilities across global markets;
• Monitor product performance, customer feedback and key business metrics to continuously improve value delivery;
• Influence senior stakeholders and align cross-functional teams around a shared product vision;
• Champion product management best practices and foster a culture of customer-centric innovation.

• Bachelor's degree in Computer Science, Engineering or a related field, or equivalent practical experience;
• 10+ Years of Product Management experience;
• 5+ Years of experience working in Agile and DevOps environments;
• Proven experience defining product strategy, vision and roadmaps for digital products;
• Demonstrated ability to lead complex initiatives through influence across multiple stakeholders and teams;
• Strong communication skills with the ability to engage effectively with both technical and non-technical audiences;
• Experience partnering closely with engineering teams to deliver technology-enabled products;
• Nice to have: experience building, scaling or managing AI-enabled products and digital experiences, experience supporting commercial, sales, marketing or customer engagement functions, strong understanding of how data, analytics and AI can be leveraged to improve business outcomes and user experiences, experience applying Design Thinking and user-centered product development practices, experience within Consumer Health, FMCG, pharmaceutical or other regulated industries, proven ability to translate technology investments into measurable business value, experience delivering products in large, complex global organizations.

• The minimum monthly gross compensation for this role is 32 640 PLN, with final pay determined based on objective factors such as experience, qualifications, scope of responsibility, and internal alignment;
• Variable pay components, such as performance-based bonuses, are available;
• Medical care above statutory requirements;
• Flexible benefits supporting leisure, well-being and sports programs;
• Life, accident and disability insurance through group coverage;
• Employer-supported pension plans with regular company contributions;
• Home office allowance to support hybrid or remote work;
• Extra Paid Holidays;
• Hybrid work from home, from the office or a combination of both; arrangements are discussed with the manager.