Product Manager, Customer & Accounts Platform

Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.

We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.

The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person.

Work with us because you:

- Want to be part of a bank built for the dynamics of the modern world

- Relish a challenge and enjoy a fast-paced, innovative and hardworking culture

- Enjoy finding new and better ways to solve complexity and make things happen

- Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups

- Care about society and the environment and want to be part of a business that cares too

- Want to continue to grow professionally and be the best version of yourself

The Customer and Accounts platforms are the spine of the Core Banking Platform. The Customer Platform holds the Bank’s single, deduplicated view of every person and organisation we deal with. The Accounts Platform is the layer every system in the Bank goes through to create and service accounts on Thought Machine Vault Core. Every other platform, franchise and squad depends on both.

This role owns the product agenda across the two. You will run a single roadmap, own the API contracts other teams build against, and define how these platforms behave to the level of precision an engineer can build from: how a customer is matched, merged and maintained, how accounts are created and move through their lifecycle, how instructions and events flow to and from Vault Core, and what happens at every boundary and edge case in between.

It is a deliberately deep, hands-on platform role for someone who is energised rather than daunted by data models, API versioning, idempotency and failure modes, and who is comfortable that their users are other engineering teams rather than end customers.

Roadmap & Initiative Definition

Product Definition on the Platform

Cross-Functional Collaboration

Interfaces & Boundaries

Additional Information

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.