Head of Payments for subscription products

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• Own the day-to-day payment infrastructure, including the multi-PSP setup, orchestration, routing rules, cascading, failover, MID portfolio, and processing resilience
• Drive subscription billing performance across approval rates, renewals, retries, dunning, failed payment recovery, and involuntary churn
• Build billing analytics with the Data team, including unified data sources and BI reporting for business unit leads
• Develop payment reporting, reconciliation, monitoring, alerting, and incident management into stable, repeatable processes
• Own the practical payment risk profile across chargebacks, fraud, refunds, disputes, and compliance with card scheme monitoring programs (VAMP, SMMP)
• Manage day-to-day relationships with PSPs and acquirers, handling compliance requests, warnings, payouts, and escalations through to resolution
• Advise on provider strategy, including PSP setups for products and markets, terms, risks, and diversification
• Work with Billing Engineering to define what gets built next and write buildable requirements
• Partner with Product, Growth, Finance, and Legal on payments-related revenue, scalability, and risk
• Introduce automation and AI tooling into payment operations to reduce manual work

• 3+ Years in payments, acquiring, billing, or payment operations on the merchant side of B2C subscription-based products
• Hands-on experience managing the full recurring payment lifecycle, from initial charges and renewals to retries, dunning, and failed payment recovery
• Practical experience configuring multi-PSP infrastructure and orchestration, including routing, cascading, failover, and MID management
• Strong understanding of payment risk, including chargebacks, fraud, disputes, decline codes, and card scheme monitoring programs
• Ability to build or specify payment reporting, work with analysts, and distinguish meaningful signals from noise
• Demonstrable impact on approval, renewal, or recovery rates, with the ability to explain the before and after
• Understanding of PSP selection and onboarding, including requirements, underwriting, and commercial terms
• Upper-Intermediate English or higher
• Будет плюсом: people management experience

• Full ownership of the payment stack, including infrastructure, performance, risk, and provider setup
• Direct, measurable impact on revenue in a company where subscriptions are the only monetization model
• High autonomy to decide how things are built and set priorities within Payments
• Technically complex scope across multiple products, markets, legal entities, and providers, with engineering support
• Close collaboration with founders and C-level, with short decision chains and no layers to push through
• Clear path to Head of Payments as the function and business scale
• Relocation support is available