Digital Delivery Manager

Purpose of the job

The IT Delivery Manager ensures that SkyTeam products and changes are planned, delivered, and run smoothly, on time, within budget, and to the highest quality standards.

This hybrid role balances hands-on delivery inside the product team (supporting the PO, managing sprint and release schedules, tracking budget, and keeping members informed) with alliance-wide IT delivery governance (vendor coordination, release management, operational stability, and adoption).

The role requires an exceptional communicator and organizer who can navigate a complex, multicultural stakeholder landscape—including member airlines, technical teams, business leaders, and external vendors—turning strategic roadmaps into predictable, high-value delivery.

1. Product Team Support & Roadmap Execution (Embedded Role)

• Roadmap & Plan Delivery: Partner closely with the Product Owner to translate the product roadmap into concrete, realistic delivery plans; ensure milestones are delivered on time, within scope, and within budget.
• Team Coordination & Delivery Rhythm: Support the day-to-day management of the product development team, facilitating Agile ceremonies where needed, removing blockers, and managing workload and resource capacity.
• Backlog & Prioritization Support: Assist the PO with operational prioritization, dependency mapping, and trade-off decisions between new features, tech debt, and operational fixes.

2. IT Delivery, Vendor & Operations Management

• Vendor & Partner Management: Coordinate closely with technical vendors (TCS/DTH) and third-party IT providers to ensure agreed SLAs, quality standards, and delivery milestones are met.
• End-to-End Release Coordination: Plan, align, and orchestrate technical releases across product teams, vendors, and member airlines’ IT systems.
• Risk & Issue Governance: Proactively identify technical, delivery, or operational risks; implement robust mitigation and corrective action plans.
• Service Stability & Lifecycle: Ensure services transition smoothly from build to run, maintaining high standards of governance, documentation, and operational monitoring.

3. Member Airline Engagement & Stakeholder Communication

• Operational Liaison for Member Airlines: Serve as the primary, trusted operational point of contact for member airlines regarding product releases, roadmaps, technical changes, and incident resolution.
• Adoption & Onboarding: Support member airlines during rollout and implementation, driving high adoption of SkyTeam solutions across the alliance.
• Feedback Loop: Gather operational and technical feedback from airline expert champions and channel insights directly back into the PO’s backlog for continuous improvement.
• Transparent Reporting: Provide clear, structured status reports and dashboards (progress, budget, risks, adoption metrics) to the Director Common Services, SAAM steering committees, and member airlines.

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Business Engineering, or equivalent experience.
• Proven track record (several years) in IT Delivery Management, IT Project Management, or Agile Delivery Lead roles within complex, multi-stakeholder environments.
• Previous experience in IT services for the airline / aviation industry is required.
• Strong understanding of airline IT systems, customer journeys, DCS (Departure Control Systems), and airline industry data/baggage standards is a strong asset.

Methodologies & Core Competencies

• Agile & Project Governance: Solid experience combining Agile frameworks (Scrum/Kanban) with structured project governance (budget tracking, milestone reporting, dependency management).
• Exceptional Time & Priority Management: Demonstrated ability to juggle dual responsibilities (transversal operations vs. focused product team delivery), reprioritize quickly under pressure, and manage competing deadlines.
• Outstanding Stakeholder Communication: Ability to communicate with clarity, diplomacy, and impact across diverse audiences—from technical developers and POs to senior airline executives and multicultural working groups.
• Solution-Oriented & Hands-On: Proactive mindset with a "can-do" attitude; skilled at anticipating bottlenecks and driving pragmatic problem resolution.

Languages & Location

• Languages: Excellent professional written and spoken English is essential (the working language of SkyTeam); Dutch is an advantage.
• Location: Based in the Netherlands or available to be regularly on-site at SkyTeam offices.

Responsibilities and tasks of the position are not limited to the above mentioned, and deviations can occur at any point in time as the position evolves and in concert with the manager.

• A challenging role at a unique employer in the Netherlands
• Salary: a competitive monthly gross salary depending on your experience
• Vacation pay: 8% of gross annual salary
• Vacation days: 27 vacation days for one year
• Birthday leave: additional PTO (1 day) on or around your birthday
• Public holiday exchange: exchange Dutch bank holidays with any bank holiday culturally significant to you
• Pension plan: everything you need for a good retirement
• Equipment: laptop, phone or e-sim
• Home office: create and equip your home office with our support.
• Travel allowance: travel allowance for public transport, bicycle, and car
• Discounted travel: reduced airfares after 6 months of your start date
• Learning environment: free access to LinkedIn Learning, Lunch & Learn sessions, and the opportunity to surround yourself with highly skilled colleagues
• Work from anywhere: flexibility to work from anywhere in the world (duration of max. four weeks)
• Hybrid way of working: we offer flexibility to work from home
• Fun events: potluck parties, monthly after work get-togethers, annual summer/winter events, and more appealing team activities throughout the year