product manager for personalisation and loyalty

Holland & Barrett aims to make health and wellness a way of life for everyone. It offers the H&B&Me loyalty programme and creates customer experiences across digital and in-store channels.

• Shape the vision, strategy, and roadmap for Personalisation and Loyalty
• Lead multiple product teams to deliver customer and business outcomes
• Create connected, personalised experiences across the website, app, and stores
• Collaborate with technology, data, marketing, and design teams to bring ideas to life
• Use customer insights, experimentation, and data to improve engagement, conversion, and retention
• Influence stakeholders and support wider digital transformation priorities

• Experience leading customer-facing digital products and product strategy
• Knowledge of personalisation, loyalty, or digital customer experiences
• Experience guiding teams through product discovery, delivery, and optimisation
• Confidence using data and customer research to inform decisions
• Ability to bring people together, communicate clearly, and balance customer and commercial needs

• 12-Month fixed-term contract covering maternity leave
• 33 Days of annual leave, including bank holidays
• Holiday purchase scheme
• 24/7 Virtual GP access
• Private medical insurance with single cover
• Annual free at-home health testing kit after 6 months' service
• Access to the Employee Assistance Programme and a network of Mental Health First Aiders
• Workplace pension with a 5% employer contribution
• Life assurance worth 2x salary after 6 months' service
• £50 Colleague product allowance for Holland & Barrett products after 6 months' service
• Access to cashback and discounts from a wide range of retailers
• 25% Colleague discount, available in store and online
• Free Wellhub membership, with discounted access to gyms, studios, and premium wellbeing apps
• Cycle to Work scheme